Virtual Assistant (OSD0002)

Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!

Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!

Role: Client Services Administrator
Location: Hybrid or Remote

About Us:
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact:
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

Product Knowledge

• Bachelor's/College Degree in Business Administration or other related discipline is a plus, but not required.
• At least 3-4 years of experience as a Virtual Assistant with stakeholder management skills.
• Strong analytical and computer (primarily Outlook, Excel, Access, and Teams) skills
• Strong oral and written communication skills
• Preferably with an accounting background
• Experience and strong knowledge in ATO and ASIC
• Detail-oriented, always able to provide accurate and high-level quality work.
• Ability to manage multiple priorities while remaining focused on quality and delivery.
• Good administrative and organizational ability.
• Ability to learn quickly and think ahead.
• High level of empathy and mindfulness
• Works collaboratively and as part of a team building genuine relationships.
• Provides systematic and dependable follow-up, as well as a high level of organisation and preparedness.
• Maintains workflow under pressure and in a fast-paced, high-profile work environment.
• Accountability – always following up and staying ahead of the game.
• Ability to think strategically and execute quality output under tight deadlines.
• Strong time-management skills and presentation skills
• Hard-working and passionate about my career and making a difference

DUTIES AND RESPONSIBILITIES

Main Responsibilities

• Management and coordination of agendas for 1:1 and direct report meetings
• Attend senior leadership meetings to create agendas, take minutes and provide reporting.
• Write error-free, eloquent emails and letters.
• Proactively source sales meet with potential customers and set appointments.
• Keep a pulse on staff sentiment.
• Maintain confidentiality and use a high degree of discretion.
• Full responsibility for day-to-day operations of the executive management function
• Oversee internal administration processes and system upkeep.
• Responsibility for maintaining a strong culture and internal engagement.
• Organization of functions, events, and other ad hoc celebrations throughout the year
• Coordinate travel and accommodation requirements
• Minute-taking for meetings

Account Management

• Be professional/courteous/polite in all communications.
• Raise emerging issues, concerns, or areas of opportunity that affect clients’ experience and/or the effectiveness and efficiency of processes.
• Maintain a high level of quality and efficiency on all tasks managed by observing best practices and utilizing available tools.
• Ensure attendance, participation and cooperation during knowledge transfer sessions and other meetings.

Ad hoc tasks

• Tasks deemed necessary to ensure excellent customer experience as determined by management.

What's in It for You:

• Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
• Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
• Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
• Dynamic Open Spaces: Conducive for productivity and creativity.
• State-of-the-Art Security: Ensuring your safety and peace of mind.
• Game Rooms: Take a break and unwind with our recreational facilities.
• Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
• Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
• A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
• Global Impact: Be part of something bigger and make a difference on a global scale.

Ready to Make a Difference?

If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!

hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.