Virtual Card Processor

Do the best work of your career as a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms. 

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and Sydney, AUS and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

This position is based in Houston. 

Make your impact within a rapidly growing Fintech Company

As part of BILL's Customer Operations team, this position is responsible for processing virtual credit card payments over phone and via POS systems, identifying payment information that needs to be updated, and collecting vendor preferences related to card acceptance. We are looking for talented, high performing team players to join our growing Virtual Card Operations team.

The ideal candidate brings payment processing knowledge and experience, and has a good balance of both customer centric and business centric mindsets. 

• Speak with vendors to deliver and process payment information 
• Process virtual credit card payments via outbound calls and web portals
• Enter payment details into spreadsheets and Quickbase
• Effectively using various software applications to collect required information on virtual credit card payments to assure accurate payment delivery
• Troubleshoot payment issues by utilizing all resources available

We’d love to chat if you have:

• 1+ years of experience with virtual card payment processing 
• Demonstrated experience using multi-channel telephony technologies, such as chat, web-portal and phone
• Confident, articulate phone presence and written communication skills
• Sales or customer support experience at a tech company preferred
• Strong data entry skills
• Proven ability to multitask, prioritize, and manage time effectively
• Knowledge of credit card processing or POS systems preferred
• Experience with G-Suite platform is preferred

Let’s talk about benefits

• 100% paid health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts 
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off 
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more