Virtual Care Navigator (Front Desk Associate)

About us:

Fort Health is a child and adolescent mental health company that is on a mission to “Open more paths to better care for more families”. Today 50% of children in the US with a mental health issue do not receive care and 60% of US counties do not have even a single practicing psychiatrist. This is a massive area of need impacting 17M children in the United States with a market size greater than $50B.

Our vision is to create an integrated set of support resources to understand assess diagnose and treat mental health challenges through digital tools and access to virtual clinicians.  We are partnered with the industry leading child psychotherapy non-profit institution in the US the Child Mind Institute  who is helping us build clinical protocols train our providers and create proprietary content. Our motto is: ‘We Are Stronger Together’ and our model is to partner with pediatricians insurance plans and parents/caregivers to open more paths to better mental health care for more children and adolescents.

Position Overview:

The Front Desk Associate is responsible for keeping the day to day operations of our virtual provider office running smoothly. The role reports directly to the Chief of Staff who will also assign projects provide general direction and guidance. Role is expected to perform duties and responsibilities with minimal supervision.

This is a part-time hourly (~25 hrs per week) remote position within the US. The salary range for this role is $27K - $33K.  The hours are ~11 am - 4 pm EST.

What you will do:

• Take calls from families of patients parents pediatrician partners and any other incoming provider office phone calls

• Work in our Electronic Health Record system platform and patient-facing application registering patients scheduling and rescheduling appointments collecting co-pays verifying and documenting insurance and offering training support on our EHR

• Coordinate with therapists and psychiatrists to support patient needs and collect forms or required documentation

• Partner with team members to identify process improvements to strengthen our capabilities as a team

• Document business processes and standard operating procedures as requested

• Make outbound calls to Pediatric offices and patients as requested/required

• Handle phone email fax and physical or (digital) postal mail inquiries and respond or document appropriately appropriately

• Other duties as requested

Who you are:

• 2+ years experience at a physical or virtual provider office (MD) as part of the front desk team required (pediatric or behavioral health preferred)

• Experience answering phones talking to patients/families of patients collecting and verifying insurance coverage registering patients and scheduling and rescheduling appointments in an electronic health record system required

• Experience coordinating with clinicians in a provider office to support patient needs required

• Familiarity with HIPAA compliant patient communication procedures strongly desired

• Experience documenting workflows or procedures strongly desired

• Access to a private enclosed space (e.g. office) to be able to freely speak with patients during work hours

• Familiarity with Gmail Google documents and Microsoft Office Suite including Word Excel etc. and the ability to quickly learn new programs as required

• Ability to effectively communicate in English (both verbal and written). Bilingual Spanish a big plus++

• Ability to work in a fast paced environment and be adaptable to frequent change

Why Join Us?

• When you join Fort Health you are joining a company whose culture is distinctive and inclusive

• Competitive compensation and benefits package

• Flexible paid time off including paid company holidays and mental health days

• 1 Paid week of company-wide shutdown between Christmas and New Year's Day

• Ability to be part of a startup and help build a new treatment model

• Collaborative and supportive mission-oriented work environment

Fort Health is a proud Equal Opportunity Employer – we recruit train compensate and promote our team members based on qualifications. We know how important it is not only to include but to actively seek out a diversity of opinions and voices.

We want to hear from you regardless of your race religion national origin sex gender identity sexual orientation disability age veteran status or any other applicable legally protected characteristics.