Virtual Event Specialist

Job Description
For this opening we will consider candidates from the following locations: ,VA,United States |
Notified is hiring an Virtual Event Specialist to assistclients with hosting online events & testing of the Investor Relations (IR) platform , work with clients to run an event and assist them with any issues that arise. Please note this is an entry-level position and the compensation is $17.00 per hour and a hybrid work schedule will be offered in our Fairfax, VA office. The Virtual Event Specialist will also document & understand client requirements while communicating to appropriate internal teams and respond to clients' requests and concerns in a timely and accurate manner.

• This benefits eligible position will be 35 hour per week, Monday - Friday, during non-peak season. During peak periods (see below), the employee will be required to work 40+ (potentially up to 50) hours weekly, Monday - Friday. Time & a half will be paid for hours worked over 40. The peak periods are:
  • The end of January - mid-March
  • April
  • May
  • The end of July to mid-August
  • Mid-October - mid-November

Essential Duties:

• Support high profile clients in a timely and accurate manner
• Ensure all events are delivered accurately within the established service level agreement.
• Be flexible on certain date/times due to the business needs
• Keep up to date on all product function, trainings, and release dates
• Establish and maintain a professional relationship with internal/external customers and team members
• Support events: Live, Pre-Records, Dry runs, tests, and demos/or additional sessions as needed where business deems appropriate.
• Document and understand clients' requirements while communicating to appropriate internal team members
• Respond to internal/external clients' requests and concerns in a timely and accurate manner
• Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
• Ability to escalate to supervisor/management any situation outside the employee's control that could adversely impact services
• Provide guidance to new clients to help them understand internal processes and workflow
• Participate in weekly meetings with teams to review accounts and concerns
• The job description documents the general nature and level of work, but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
• Consequently, job incumbents may be asked to perform other duties as required

Mental and Physical Requirements

• This a work from home position
• The nature of the work in this position is sedentary and the incumbent will be sitting in front of a computer and communicating with internal/external clients via chat or online.
• Essential mental functions of this position include concentrating on events, chats and emails throughout the workday

Minimum Qualifications

• A professional, clear, and concise telephone manner
• Excellent customer service skills and rapport building skills
• Punctual and dependable
• Not afraid to ask to questions & point out discrepancies
• Solution based thinker: Someone able to resolve problems by clarifying issues, conducting research and testing, explore solutions and answers and escalate unresolved issues.
• You should have the ability to apply product and service information to specific situations and requests, by clarifying desired information, researching, locating, and providing information.
• Process-orientated

Education

• High School diploma of GED required
• Additional education may be required based on individual projects and/or location.

Experience

• Minimum one year experience providing customer service required, preferably in the conference industry
• Basic knowledge in web conferencing platforms (Live meeting, WebEx, Adobe Connect) preferred
• Knowledge of MS Word, and Excel required
• Knowledge of computer keyboard and mouse

Based on Project and/or Location of Project you may be required to:

• Demonstrate fluency in English and/or other specified language (e.g., Spanish, French, etc.) depending on the position
• Ability to pass standardized interview
• Ability to work flexible schedules
• Ability to clearly communicate using a clear, distinct voice
• Ability to read scripted presentations verbatim or paraphrasing and customizing the presentations to meet client requirements and bring customer issue to resolution

Benefits:
Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)!
What's next...
Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process (preliminary assessments and/or telephone interview).
Don't meet every single requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Notified, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidates for this or other roles.
Notified ® is a business segment within Intrado, and is the world's only communications cloud for events, public relations, and investor relations to drive meaningful insights and outcomes. Our Events Cloud enables event planners, marketers, and communications professionals to create unforgettable experiences which build brand and community engagement through hybrid events, conferences, trade shows, town halls, and product launches. Notified's PR Cloud enables public relations professionals to reach global audiences, monitor brand sentiment, send press releases via GlobeNewswire®, measure success, and drive earned media. Navigate the media landscape and tap into real-time analytics from an integrated, intelligent, and easy-to-use platform. The Investor Relations Cloud enables investor relations professionals to manage communications - earnings calls, regulatory filings, press releases, investor days, and IR Websites - to maximize shareholder value. Activate your market strategy and manage dynamic communications and regulatory requirements from one platform.
We place a lot of value in giving our clients the solutions and support they need to operate efficiently and successfully. This same desire we use to set our customers up for success applies to our employees as well. Intrado is committed to helping our employees and their families maintain a healthy work/life balance, to build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement.
About Notified:
Notified is committed to making it easy for brands to create and share powerful stories with the world. Our suite of world-class, award-winning solutions and our dedicated customer service team are relied upon by more than 10,000 global customers, from growing businesses and public companies to some of the world's most recognizable brands.
Notified's solutions help businesses effectively share and amplify their stories-to customers, investors, employees and the media. From press release distribution via GlobeNewswire to earnings calls, IR websites, social listening, media engagement, webinars and digital experiences, Notified has you covered. Notified is a part of West Technology Group, LLC (formerly Intrado Corporation) controlled by affiliates of certain funds managed by Apollo Global Management, Inc. (NYSE: APO). Notified is headquartered in New York, N.Y.
Learn more at https://www.notified.com/ or follow us on LinkedIn , Twitter , or our blog .
Equal Opportunity Employer/Veterans/Disabled
ABOUT US
Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.
The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.
Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.
Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
ABOUT THE TEAM
Notified® is a business segment within West, and is the world's only communications cloud for events, public relations, and investor relations to drive meaningful insights and outcomes. Our Events Cloud enables event planners, marketers, and communications professionals to create unforgettable experiences which build brand and community engagement through hybrid events, conferences, trade shows, town halls, and product launches. Notified's PR Cloud enables public relations professionals to reach global audiences, monitor brand sentiment, send press releases via GlobeNewswire®, measure success, and drive earned media. Navigate the media landscape and tap into real-time analytics from an integrated, intelligent, and easy-to-use platform. The Investor Relations Cloud enables investor relations professionals to manage communications - earnings calls, regulatory filings, press releases, investor days, and IR Websites - to maximize shareholder value. Activate your market strategy and manage dynamic communications and regulatory requirements from one platform.
At Notified we place a lot of value in giving our clients the solutions and support they need to operate efficiently and successfully. This same desire we use to set our customers up for success applies to our employees as well. Notified is committed to helping our employees and their families maintain a healthy work/life balance, to build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement.