Virtual Medical Scribe Manager

The Virtual Medical Scribe Manager, or what is internally called a Quality Documentation Manager (QDM)is a first-level manager position in the Dragon Ambient Experience (DAX) production team. The QDM will manage the production of a team of Quality Documentation Specialists (QDS), as well as ensuring the quality of service and turn-around-time (TAT) expectations are met for various Healthcare provider clients.
RESPONSIBILITIES:

• Manage Quality Documentation Specialists (QDS) assigned to their accounts to ensure all production metrics are met.
• Monitor workflows and allocate resources appropriately, maintaining workbooks and EHR documentation.
• Utilize reporting tools to manage TAT and quality and motivate teams to increase production.
• Manage quality challenges and escalate to Quality Compliance Team and Operations Associate as needed.
• Manage payroll processing and procedures via Workday for all assigned team members.
• Coordinate new QDS orientation and training.
• Maintain updated QDS schedules in scheduling tool with adjustments as necessary for coverage of gaps.
• Monitor scribe logs and communicate discrepancies.
• Actively participate in coordination of account transitions to global team and/or US/global business partner QDS with Training Team, Special Teams Manager, and Associates, as necessary.

QUALIFICATIONS:

• Bachelor's degree or equivalent work experience
• Minimum of 1-year experience in a managerial role

REQUIRED EXPERIENCE:

• Experience in proofreading, editing, and evaluating documentation against quality metrics preferred; ability to work independently; clear communication.
• Ability to analyze data and apply to effect outcomes; teamwork; self-starter.
• Problem solving capability.

DESIRED EXPERIENCE:

• Experience managing frontline customer service or call center representatives is desired.

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