Virtual Proctor

 Who We Are  

Novir is an emerging diagnostic biotechnology company with an unmatched team of professionals and trusted partners delivering smart, fast and flexible testing solutions supported by reliable, cost-effective screening products and best-in-class technology. 

Our Values  

Care for Tomorrow. Create a lasting, positive difference in the lives of others. Serve people with compassion and understanding. Recognize what truly matters and center every action around meeting the needs of our community both now and into the future. 

Delight our Customers. Appreciate every interaction with our customers and find ways to bring them joy. See through the Customer’s eyes, understand and anticipate their needs to consistently deliver solutions exceeding their expectations. 

Be Bold – Say It. Be direct and open. Speak with honesty and courage, and respect others for doing the same. Say what you think, embrace passionate debate, and always bring the issue to the table. Communicate with confidence. 

Bring Your Best Self. Show up and be authentic. Utilize your greatest strengths and stay true to who you are. Bring positive energy, be genuine in your approach, and continually seek ways to grow. Be uncompromisingly you. 

Innovate Relentlessly. Explore new possibilities and be willing to take a risk. Challenge status quo. Try new ideas, learn from mistakes, and rally the team to raise the bar. 

About This Role: 

We’re looking for a Virtual Proctor to join our innovative growing team. In this role, you will be virtually proctoring oral saliva-based drug screen tests. To be successful in this role, the ideal candidate will bea strong communicator, a tech savvy problem solver and a highly professional individual. Novir is looking for someone who has experience providing an excellent customer experience, and who is comfortable in a virtual environment.

Key Qualifications:

• 2+ years in a customer facing role, preferably providing remote customer service or support.
• Strong technical acumen, at least 2+years' experience using video programs such as Zoom or Microsoft Teams. 
• Excellent verbal communication skills and strong attention to detail. 
• Strong sense of confidentiality and professionalism.
• Tech savvy problem solver who can multi-task to solve a variety of issues quickly. 
• Resolve issues to consumer satisfaction and within guidelines of the service policy. 
• Flexible schedule required. Must be able to work during the shifts described below. Must be able to work peak times that the call center is open, may include weekends and holidays. Hours are subject to change as business dictates. 

Scheduling:

• Up to 20 hours per week with opportunity for overtime during expanded hours and peak times. 
• Availability to work a flexible schedule of Monday - Friday and weekends based on business need. 
• Role will work out of our headquarters in the Third Ward in Milwaukee, WI. 
• Opportunity to work from home based on time in role and key performance indicators. 
• 1st, 2nd, 3rd Shift opportunities available.
• Shift differential available for 2nd and 3rd shift.
• Paid on-call opportunities available based on business needs.

Training:

• All new hires will attend mandatory orientation training that will last up to 4 days and accommodate a 25-40 hour training schedule. Training schedule is Monday through Friday from 9am to 5pm CDT or 5:00pm to 10:00pm CDT.
• Subject to change based on business needs. 

Who You Are:

• You’re A Strong Communicator: You are comfortable communicating with candidates, donors, and internal team members clearly and concisely. 
• You’re Organized: You have strong attention to detail, never miss the little things, and have focused productivity and accuracy. 
• You’re A People Person – Customer service is at the core of everything you do, and you are a great partner both internally and externally. 

DEI Statement:

• We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation age, citizenship, marital status, disability, gender, gender identity, or expression or veteran status. We are proud to be an equal opportunity workplace.

Novir is a fast-growing startup with a work hard, play hard attitude. We look for smart, motivated individuals who are excited to build something incredible from the ground up!