Visual Business Workspace - Customer Support Specialist II
Company
PartnerHero
Location
Other US Location
Type
Full Time
Job Description
Role Details
Type of Support:Â Omnichannel (Email, chat, phone, social media)
Contract Duration:Â Permanent
Position type and schedule: Full-time. Flexibility to work any shift
Work type and Location:Â Hybrid, Metro Manila
Expected start date:Â ASAP
About Us
A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.
We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day to day and thrive
Â
About The Role
We are looking for a dynamic, well-versed Customer Support Specialist II to provide customer support for one of our partners. We are looking for expertise in how to handle and provide friendly and helpful responses to customer support tickets via email and chat, jumping in to assist when needed, and making sure the overall customer experience is a priority. Does this sound like you?
Well, join us and experience the ability to bring your true self to work every day!
Â
What you'll do...
- Be a power user of the platform and acquire a thorough understanding of the product and internal systems
- Critically analyze and respond to customer inquiries focusing on product how-to requests, login issues, basic billing questions, and simple troubleshooting.
- Collaborate within and outside of your team to share user feedback and improve the product
- Troubleshooting technical issues reported by customers, offering solutions, and filing detailed bug tickets for any undocumented issues you vet and confirm
- Keeping track of common pain points, and feature requests that customers express
- Regularly suggesting new help articles and canned messages that can be used to address common customer questions
- Attend to phone calls (inbound and outbound) if required
- Connect and solve customer issues via multiple mediums of communication including voice, chat, and email
- Follow communication procedures, guidelines, and policies
- Other tasks that may be assigned from time to time
What we expect from you:
- High proficiency in written English (С2)
- 1-3 years of experience in a customer service-based role. SaaS experience is a huge plus
- An effective collaborator; supportive of other team members in their success
- Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in written communication
- Ability to work in a fast-paced environment, learn quickly, and adapt to a changing product
What you will get in return:
- Location (Metro Manila) - (Hybrid)
- Full-time with the potential for overtime if requested
- Competitive compensation based on experience
- Attractive benefits package including medical, dental, and vision options based on location
- Access to free posture-based fitness workouts from home
- Paid Sabbatical Leave
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Company Culture is at our core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.
Â
- Care for others - Cooperate, empathize, and seek opportunities to put each other first.
- Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
- Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
- Take ownership - Doing the right thing should come naturally.
- Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues
PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Â
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].
Date Posted
11/19/2024
Views
0
Similar Jobs
Senior Engineering Manager, Micros Foundations - Atlassian
Views in the last 30 days - 0
Atlassian is seeking a Senior Engineering Manager to lead a team of Backend Software Engineers The role involves guiding technical decisions prioritiz...
View DetailsSenior Frontend Engineer - Simply Business
Views in the last 30 days - 0
Simply Business is seeking a Senior Frontend Engineer to join their Front End Tooling team The role involves developing products using best practices ...
View DetailsDevelopment Underwriter - Simply Business
Views in the last 30 days - 0
Simply Business is seeking a Development Underwriter with an Underwriting background to support their new MGA brand Nupro which aims to disrupt the sm...
View DetailsE2E Solution Architect - Ahold Delhaize USA
Views in the last 30 days - 0
Ahold Delhaize USA is seeking a Solution Architect with extensive experience in IT architecture BigData Analytics and various software designs and dev...
View DetailsE2E Solution Architect - Ahold Delhaize USA
Views in the last 30 days - 0
Ahold Delhaize USA is seeking a Solution Architect with extensive experience in IT architecture BigData Analytics and various software designs and dev...
View DetailsE2E Solution Architect - Ahold Delhaize USA
Views in the last 30 days - 0
Ahold Delhaize USA a division of a global food retailer is seeking a Solution Architect for its US operations The role involves translating business r...
View Details