VmWare (virtualization) Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a VmWare (Virtualization) Engineer in India.

This role is part of a global IT support and infrastructure environment focused on ensuring the stability, performance, and reliability of enterprise virtualization platforms. You will work on supporting and troubleshooting VMware-based infrastructure, helping resolve complex technical incidents while contributing to continuous service improvement initiatives. The position requires close collaboration with cross-functional engineering, operations, and support teams to ensure seamless platform availability. You will act as a key technical resource for incident resolution, monitoring, and escalation management within a cloud and virtualized systems environment. The role offers exposure to modern enterprise technologies, ITSM processes, and large-scale distributed systems. It is well suited for a technically curious professional who enjoys problem-solving in fast-paced, service-driven environments.

You will be responsible for supporting VMware virtualization environments, ensuring system stability, resolving technical incidents, and contributing to continuous improvement of infrastructure support services.

• Provide L2 technical support for VMware virtualization platforms and related infrastructure components.
• Troubleshoot and resolve incidents related to cloud and virtualized environments, ensuring timely resolution and minimal disruption.
• Monitor system performance and respond to alerts using enterprise monitoring tools and frameworks.
• Collaborate with engineering and operations teams to investigate and resolve complex technical issues.
• Support ITSM processes including incident, problem, change, and configuration management.
• Analyze logs, system data, and debugging outputs to identify root causes and implement fixes.
• Assist in maintaining documentation, knowledge bases, and support procedures.
• Contribute to service improvement initiatives and best practices for platform reliability and support efficiency.

Requirements

This role requires hands-on experience in IT support and virtualization environments, along with strong troubleshooting skills and familiarity with cloud, networking, and IT service management concepts.

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Moderate experience in customer-facing technical support or infrastructure support roles.
• Hands-on experience working with VMware virtualization technologies.
• Familiarity with cloud and web application components and troubleshooting practices.
• Understanding of ITSM processes (Incident, Problem, Change, Configuration) and ITIL frameworks.
• Knowledge of networking and monitoring tools (e.g., SCOM, SolarWinds) is preferred.
• Basic understanding of protocols such as HTTP, TCP, FTP/SFTP, REST, and SOAP.
• Familiarity with log analysis, debugging practices, and system troubleshooting.
• Exposure to ServiceNow (ITSM, ITOM, CSM, FSM) is desirable.
• Strong communication skills and ability to collaborate in global teams.

Benefits

• Competitive compensation aligned with experience
• Health, dental, and insurance benefits (as per regional policy)
• Opportunities for professional development and IT certifications
• Exposure to enterprise-scale virtualization and cloud environments
• Collaborative global work environment
• Structured career growth within IT infrastructure and support domains
• Access to training in ITSM, cloud, and virtualization technologies