Voice Administrator

As a Voice Administrator at C.H. Robinson, you are responsible for the support of the enterprise voice and cellular environment. We are seeking an experienced, self-motivated, and resourceful individual who is passionate about technology and can oversee the daily execution of processes, operations, and support activities within the wide realm of voice and cellular technologies. You will partner closely with business stakeholders and infrastructure teams to deliver a world-class voice experience for our internal user base.

C.H. Robinson recognizes the importance of workplace flexibility. We are committed to providing a remote-friendly work environment, both now and in the future. Our global technology teams will continue to have the flexibility that enables you to work where you are most effective, whether that be remote or in the office.

Responsibilities:

• Support the enterprise voice environment by responding to support incidents and service request
• Drive efficiencies across infrastructure teams by automating and optimizing various processes and activities
• Maintaining the Tangoe Cellular Billing and Ordering System
• Provide after-hours and on-call support when needs arise
• Remain current on new products, services, protocols, and standards in support of telecom systems development and equipment procurement
• Prepare, maintain, and uphold procedures for logging, reporting, and statistically monitoring telecommunication performance
• Accurately document instances of telecommunications hardware and software failure, repair, installation, and removal
• Create and maintain documentation as it relates to telecommunications configuration, network mapping, processes, and service records

Required Qualifications:

• Bachelor's degree or equivalent work experience and a high school diploma/GED
• 1+ year of experience working with phone systems including call management systems, and telecommunications management systems (ex. Avaya, Calabrio, MS Teams Voice)
• Working technical knowledge of current telecommunications practices, protocols, and principles in a call center environment
• Competence with testing tools and procedures for voice and data circuits
• Basic knowledge of Cellular Phones
• Hands-on software and hardware troubleshooting experience
• Experience documenting and maintaining configuration and process information

Preferred Qualifications:

• Experience with voice cloud technologies
• Telecom billing
• Values a diverse and inclusive environment
• Strong analytical and problem-solving abilities
• Strong interpersonal, written, and oral communication skills
• Strong customer-service orientation
• Ability to present ideas in a user-friendly language to non-technical staff and end users
• Ability to work in a team-oriented, collaborative environment
• Highly self-motivated and directed

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.