Voice and Contact Centre Specialist (Genesys)

About Accenture 

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 742,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Role

Senior Network Engineer

Role Description

Act as the ongoing technical interface between the Client and Accenture. Dedicated to quality, technical skills, working with the Client for providing operational support and driving service improvements across Network, Security and Cloud related technologies, using exceptional communication skills to keep world class client infrastructure running. Can accurately define a client issue and can interpret and design a resolution based on deep domain knowledge, following ITIL best practices.

Job Requirements

Key Responsibilities: Good technical knowledge on LAN, WAN, Data Center technologies, Cloud Networking, Virtualization and Network Security technologies, Network Encryption technologies. Proven skill on Network Operations & Service delivery.

Technical Experience:  Routing & Switching, Network security (Firewalls, Cisco ISE), Data center technologies, Cloud Networking (AWS, Azure), F5 Load Balancers, DDI (DNS/ DHCP / IPAM), Network Monitoring tool, ITSM tool.

Professional Attributes: Be a Team player with proven analytical skill and ability to manage operational workload (incident, change, problem). Manage priorities, deadlines, and work without supervision. Proven ability to work with the client to define requirements, develop solutions and implement those solutions on time. Strong organizational skills & Attention to details.

Education Qualification: bachelor’s degree in engineering, (preferably Information Technology, Electronics &Telecommunication)

Work Experience: 5 - 8 years of experience working on Enterprise Network Management, with at least 3 years on Managed Network Service role.

Key Technology Skills –  Voice and Contact Centre  Specialist

• Cisco Routing & Switching

• Genesys Pure Cloud Contact Center

Key Functional skills

• Enterprise Network Management and Operations.

• ITIL V4