Voice Customer Service Representative 🚀🚀

About Audien Hearing:

Audien Hearing ( audienhearing.com ) is America's #1 over-the-counter (OTC) hearing aid company. We provide high-quality affordable hearing aids to help improve the standard of living for anybody who struggles with hearing. While traditional hearing aids cost between $2000-$4000 per pair ours can be purchased for as low as $100 (with pricing increasing from there depending on the model). We recently partnered with Walmart to sell our hearing aids in over 4400 stores across the United States; we are also expanding into BestBuy Walgreens CVS and more. Our company is growing quickly and making a massive impact in the American market.

About the role:

Our fast-growing team is seeking detail-oriented empathetic customer service reps to help manage all customer inquiries. This is an opportunity to not only make a positive difference in the lives of our customers but also provide an essential role for our business. We are currently hiring for agents that are fluent in both Spanish and English . Please see all requirements below.

Job requirements:

• Minimum 3 years of customer service experience for U.S. companies
• High level of verbal/written communication and comprehension in English (C level preferred)-- this is a must
• Fluent in Spanish-- both verbal and written
• Has worked in healthcare and/or technical support
• Ability to build strong relationships with customers
• Comfortable offering/pitching upsells to customers
• Ability to manage high-volume inbound / outbound calls
• Email support experience
• Most importantly we need reps who are kind compassionate and empathetic to our customers-- they always come first.

Compensation:

Starting pay is $8/hour full-time 40 hour work week with bonuses based on performance. We will offer the ability to grow and get promoted to our best-performing talent.

Steps to apply (READ THIS BEFORE APPLYING):

To help us narrow down the selection we require all applicants to submit a short video (1-3 minutes) speaking in English to the camera. Send the video to [email protected]. This video will help us assess your ability to communicate clearly in English as well as build a positive relationship with the customer. Please feel free to use the following prompts for your video:

1. Introduce yourself briefly and help us get to know you

2. Share the professonal history that makes you an excellent fit for this position

3. Why do you want this job?

You can use a free tool like Loom.com to record your video and easily share it in one link. Please avoid reading from a script — we want to get a feel for how you are organically.

We will only contact applicants who are able to submit a pre-screening video.

Thank you so much for your time-- we look forward to getting to know you!

Best

Matt Riback

Chief Operations Officer