Voice Development Design Engineer

Voice Development Design Engineer
Voice is ever changing, and it takes bright, resilient people to stay on top of it. At Cox, we take it a step further. We don't just anticipate technological advancements: we create them.
If this type of environment sounds appealing to you, you might be a great fit for the role of Voice Development Design Engineer at Cox Communications. Specifically, we're looking for someone with expertise in voice core engineering, design, and development, who is ready to experience a friendly team environment, great work-life balance and growth opportunities. Ready to pioneer the future? Learn more below!
What's In It For You?
Our lives contain a lot of moving parts. At Cox, our best-in-class benefits package and award-winning employee culture give you peace of mind, knowing that you and your family have a wide range of options for the best care available.

• We want our people to succeed, plain and simple. We're all about professional development, continuing education and helping your career grow in a collaborative, inclusive culture where the next big idea can come from anyone...including you!
• Boring work is the absolute worst. At Cox, you'll work with fascinating, cutting-edge tech platforms in industries that are ripe for invention, innovation and investment.
• We all have lives and responsibilities outside of work. We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.
• We show our appreciation for our talent with a competitive salary package and top-notch bonus and incentive plans.

• How does a great healthcare benefits package from day one sound? Multiple options are available for individuals and families. One employee-only plan could be FREE, if you participate in our health screening program.
• At Cox, we believe in being transparent - please click on the link ( Cox Benefits Overview ) to learn more about our remarkable healthcare benefits.
• 10 days of free child or senior care through your complimentary Care.com membership.
• Generous 401(k) retirement plans with up to 8% company match.
• Free internet, premium cable and smart home automation in applicable markets.

• Employee discounts on hundreds of items, from cars to computers to continuing education.
• Looking to grow your family? You'll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Want to volunteer in your community? We encourage that and offer paid hours to do so.
• We all love our pets-whether they walk, crawl, fly, swim or slither-and we're happy to supply insurance for them as well.

At Cox, our people are first priority. We offer a wide variety of choices to meet the needs of you and your family.
What You'll Do
You'll be responsible for developing and planning network designs, specs and plans for voice architectures, as well as testing and implementing them. You'll work cross-functionally to ensure timely deployment and ensure service delivery stays on target. Best of all? You'll do all of this with tech leaders who truly care about you. Here's a look at additional responsibilities:

• Conducting equipment evaluations, selection, pilot testing and network designs to ensure reliability and scaled expansion of the network.
• Maintaining development and QA lab environments.
• Working closely with customers (directly or indirectly through sales engineers) to identify needs impacting network design and support requirements.
• Preparing engineering cost analysis to optimize the return on investment.
• Recommending plans that enhance technical operation, comply with rules and regulations and permit the deployment of new technology.
• Supporting deployments of new voice services, systems, applications and architectures with installation, configuration, integration, evaluation, testing, documentation, and training.
• Performing design functions in MINT for products on HFC and on-network fiber locations.
• Defining and compiling documentation to support personnel in installing, maintaining, and removing network equipment.
• Establishing network performance measurements and goals.
• Providing detailed engineering, Tier IV support and consultation for operations teams, including root cause analysis.
• Facilitating communications with other departments by holding or attending meetings, preparing reports and participating in task forces.
• Applying best practices on voice design authentication, access lists and control plane protection.
• Monitoring communications and utilization trends, then making appropriate design and implementation recommendations to improve services and scale infrastructure.
• Coordinating solutions with vendors and driving them toward reliable, scalable and cost-effective architectures.
• Reporting and tracking specific vendor equipment and operating system issues.
• Proactively identifying ways to improve processes and procedures, then making recommendations to management.
• Sharing technical knowledge and skills with other team members to develop team members' capabilities, and periodically presenting solutions to executive leadership.

Who You Are
You're a savvy tech savant who loves tracking trends in voice technology. You work well with others but can also take initiative and work independently. You've got the knowledge and skills needed to perform engineering activities, including the following qualifications:
Minimum:

• Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field
• 3 years of experience in voice engineering.
• 3 years of experience developing, authoring and maintaining detailed network designs and documentation (i.e., JG3-engineering work packages, systems or network requirements specifications, systems or network design documents, network whitepapers, network or systems statements of work).
• 3 years of troubleshooting and diagnostics experience.
• 1 year of experience leading projects to enhance the network capabilities for existing and future services.
• Experience with the following:
  • Voice switching involving PSTN interconnects, CALEA, and 911.
  • Advanced SIP based feature server on the BroadWorks platform.
  • Session Boarder Controller (SBC) with special attention on Metaswitch product line (including security and transcoding uses).
  • VoIP Gateway, including IAD.
  • Voice vendors like AudioCodes, Calix, Cisco, Mavenir, and Metaswitch.
  • Tools to monitor and troubleshoot voice networks.
  • Cable system standards.
  • Voice switching platforms.
• Working knowledge of IP networks.
• Demonstrated problem-solving and analytical thinking skills.
• Excellent collaborative skills to work effectively with teams throughout the organization.

Preferred:

• BS/BA degree in a related discipline (i.e., engineering, computer science or similar technical degree).
• The following certifications: SSCA, CCNP/CCDP and JNCIS/JNCIP.
• Experience in Agile workflow methodologies.
• Experience in network capacity planning.
• Experience in responding to RFPs.
• Experience in the telecommunications industry.

A better tomorrow begins today. Apply now!
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About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.