Voice Engineer

Pearl Technologies invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies.

We are currently expanding and looking to add a motivated and experienced Voice Engineer.

Responsibilities:

• Business-related sales responsibilities with a strong understanding and experience in voice and data technology is a must.
• Work with Sales Leads and Solution Architects to design best fit infrastructure solutions for outsourcing projects.
• Provide support for responding to Client RFP / RFI and technical documentation and Presentations.
• Design and configure Amazon Connect solutions to meet business requirements. Including omni-channel contact flows, routing and queues, prompts, user management etc. 
• Contact Centre Configuration in Amazon Dynamo DB.
• Monitor and troubleshoot the solution using tools such as AWS CloudWatch.
• Collaborate with cross-functional teams to ensure seamless integration of Amazon Connect through the development and maintenance of AWS Lambda.
• Participate in technical workshops with clients and lead discussions on technology solutions, review technical requirements, due diligence etc.
• Provide SME support to navigate and set direction to define solution framework for projects with custom requirements.
• Estimate costs for infrastructure components and effort required for implementing new solutions.
• Drive the projects to meet the deadlines.

• Consulting / Pre-Sales experience in Infrastructure domain.
• Minimum of 5 years of experience in infrastructure domain.
• Minimum of 2 years of experience in Solution Architecture designing voice and data solutions.
• Experience working with Cisco Call Manager, AWS Connect, MS Teams Phone.
• Well-versed in Infrastructure planning, design, and ability to provide solutions catering to client requirements.
• Domain knowledge in Network, Cloud and Contact Center Telephony Infrastructure – AWS Connect, MS Teams, Cisco UCS. 
• Experience in IP Telephony and Contact Center Platforms (Cisco / Amazon Connect/ MS Teams Phone), Voice gateways (H323 / SIP) and Recording systems. 
• Exposure to Cloud based Security Products like Fortinet, Cisco. 
• Exposure to Directory Services like Azure AD, OKTA, Application Proxies, SSO and MFA. 
• Industry Certifications in Network (Cisco / Juniper Professional), Cloud (AWS / Azure Architect) or Voice (Cisco / Teams) domains. 
• Excellent communication and articulation skills to work with wide range of stakeholders. 

• Competitive Salary
• Career Growth