Voice Support Specialist

Hill Associates is seeking an Enterprise VoIP Support Analyst to provide support for a high-profile Washington, D.C. federal agency. This role entails coordinating and providing operational support for enterprise VoIP and Unified Communication service delivery, data analysis, and solving a range of business problems related to the service. 

As a full-time employee, you will be part of a small team with demonstrated success in delivering and supporting mission-critical solutions for government customers. Representative responsibilities include investigating operational issues and proposing solutions; documenting processes and procedures and analyzing them for improvement; planning and implementing upgrades and configuration changes; developing Excel-based spreadsheets and manipulating them to effectively manage large inventory data sets, and improving the overall operational efficiency of service delivery. This position seeks a candidate who is proactive, has a passion for surpassing customer expectations, and can work independently with minimal supervision.

What You Bring:

• Bachelor’s Degree
• Minimum 10 years of professional experience
• Minimum 3-5 years of voice/telecommunications experience in an enterprise-class environment
• General knowledge of IP data and voice communications
• Strong analytical ability and competency with Microsoft Excel
• Experience with the analysis and administration of voice/telecom systems
• Proven research, analysis, and problem-solving skills
• Effective written and oral communication skills
• Solid planning and organizational abilities
• Able to produce professional work products using Microsoft Word and PowerPoint
• U.S. citizenship; Possess or be able to obtain a favorable adjudication from a government background investigation at the Secret clearance level
• On-site work at customer offices in Washington, D.C. up to 100% of the time

Desirable Experience

• Prior work in a federal government environment
• Experience with Cisco voice products such as Call Manager 
• Experience working for or with a telecommunication service provider on voice services 
• High-level technical knowledge of VoIP and Unified Communications

 What We Can Offer You: 

Hill Associates is an affirmative action and equal opportunity employer. Employment decisions will be made without regard to race, color, religion, sex, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or other characteristics protected by law. 

If you have visited our website for information about employment opportunities, or to apply for a position, and you require accommodation, please contact the Hill Associates Recruiting Team at 202-656-6505 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide reasonable accommodation.

Hill Associates offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.