VOIP Engineer, Sr

Primary Purpose:

Plan, coordinate and implement VoIP telecommunications systems and 3rd party applications for new locations, acquisitions, partnerships and replacement PBX's. Solutions and systems will be implemented at clinics, large scale sites, multi-site facilities, business offices and support centers throughout the enterprise. Evaluate and determine solutions from the VoIP platform design and standards created by the VoIP Design Engineer, to meet the need of the project. Assess and audit telecommunications workflows for the purpose of providing feedback on business process improvements provided by the new VoIP solution.

Major Responsibilities:

Act in a consultative role to site and business unit leaders, by providing leadership during the implementation of new VoIP products and services, as well as the technical resources required to manage them.

In conjunction with the enterprise VoIP core, deploy highly reliable voice solutions for single-site, multi-site, and business units, while ensuring HIT policies to maintain security and business continuity.

Plan for management or phasing out of legacy telephony systems and other switch-based technologies. Assist with the planning, installation and maintenance of VoIP cabling needs within MDF and IDF closets. Develop and execute detailed implementation project plans and templates for VoIP deployments.

Ensure that project budgets are met by maintaining and reporting an accurate budget accounting, informing management of any potential cost overruns.

Ensure that timelines are met by maintaining and reporting a detailed project status, informing management of identified risks that threaten delivery date objectives.

Train telecom analysts on the programming of the VoIP telecommunications systems and 3rd party applications. Train end users on the use of the VoIP telecommunications systems and 3rd party applications.

Monitor and identify performance issues of VoIP systems and 3rd party application post go-live.

Provide support and collaborate with help desk to resolve trouble tickets and mitigate end user issues with new VoIP hardware and/or applications.

Participate in afterhours support rotation as scheduled. Provide to customers and mentor team members on the delivery if excellent customer service, seeking to always exceed their expectations.

Continually develops technical knowledge and expertise. Keeps abreast of the latest telecommunications business voice solutions by attending industry-related seminars, reading industry related publications, and attending user groups.

Licensure, Registration and/or Certification Required:

Cisco Unified Communications Manager (CUCM) issued by Cisco Training Services or Cisco Learning Partners,.

Education Required:

Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.

Experience Required:

Typically requires 5 years of experience in voice solution design, implementation, end-user support, networking experience and knowledge.

Knowledge, Skills & Abilities Required:

Understanding of PSTN and VOIP technologies, contact center application and analytics experience preferred.

Experience with end-user voice application administration, troubleshooting and security.

Experience with 3rd party voice application integration.

Familiarity with voice and data cabling and wiring practices.

Demonstrated facilitation skills and ability to explain technical subjects to non-technical clients.

Demonstrated ability to translate user requirements into Telecommunications voice solutions.

Strong organizational and analytical skills. Ability to gather, organize and present data.

Strong problem and issue resolution skills.

Strong written and oral communication skills.

Ability to handle multiple tasks, set appropriate priorities and complete assignments on time.

Physical Requirements and Working Conditions:

Work environment may contain dust, dirt, moisture and noise.

Potential for exposure to mechanical and electrical hazards.

Exposure to patient care areas, dictating the use of protective equipment and clothing as required.

Exposed to a normal office environment much of the time.

Position will require off-hours support and on-call rotation.

Position requires travel. May be exposed to road and weather hazards.

Operates all equipment necessary to perform the duties of the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.