Voucher/Occupancy Specialist (In-Person)

HOUSING SUPPORT VOUCHER MANAGER – ANN ARBOR – IN-PERSON
Job Summary
Our client is seeking a Housing Support Voucher Manager whose role is to oversee the administration and implementation of the company housing/rental assistance voucher programs, ensuring compliance with regulations and effective delivery of services to eligible recipients. This is a community-based position.
Responsibilities
PROGRAM ADMINISTRATION

• Oversees the company lease-up process
• Leads the income recertification process
• Communicates applicable move, lease renewals, recertification leasing, lease-ups or moves updates in weekly meeting
• Retains and updates the client mailing procedure
• Manages the tenant and landlord billing process/procedure
• Oversees the entire voucher process ensuring compliance with organizational policies and procedures
• Develops and implements efficient workflows for the housing/rental assistance voucher processing, including routing, review, and approval mechanisms
• Identify opportunities for process improvement and optimization to enhance the efficiency, accuracy, and cost-effectiveness of voucher processing operations
• Audit management
• Rental assistance file management (digital and physical)
• Manages AppFolio (rental assistance software)
• May drive to client home for signature

LANDLORD RELATED

• Oversees the landlord contract procedure
• Verifies all landlord documentation
• Leads the property vacancies management
• Manages lease renewal procedures
• Manages the insurance certifications with provider and inspection coordination
• Administers the login and password info for all applicable landlord and property portals

ADMINISTRATION

• Regular and routine attendance as scheduled
• All other duties as assigned

Requirements

• Bachelor’s degree in accounting, business administration, or a related field (preferred)
• Property management certification is a plus
• 1 years of collective experience in the property/housing management, social services, or a related field (required)
• Prior experience with housing voucher programs and regulations
• Valid Driver License

Perks/Benefits

• Competitive Salary
• Health & Wellness List
• Retirement Accounts
• Paid Time Off
• Culture

We are an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.