VP, Account Management

At Skipify, our mission is to eliminate friction in the shopper's journey while helping merchants build even stronger relationships with their customers. We are an early stage technology platform that is building the next generation of ubiquitous ecommerce infrastructure to bring the most efficient checkout experience to shoppers—wherever, whenever they want to make a purchase. We bridge the gap between financial institutions, ecommerce providers, and merchants so shoppers can simply enter their email and checkout instantly, with all their details pre-filled. 

The challenge ahead is unprecedented and oftentimes will find us having to define the opportunity for ourselves, as well as the industry at large. That means you have the unique latitude to roll up your sleeves and be a leading voice in defining the vision that drives the next generation of shopping experiences.

At Skipify, we believe in a culture of autonomy; the ability to use values to take action. But autonomy doesn’t mean you’re isolated. Far from it. Our team focuses on collaboration and alignment, ensuring you have all the resources required to solve the next set of problems. 

The Go-To-Market team at Skipify brings the world changing technology we are creating to the general public. We collaborate with our merchants and partners to help them reach their business goals. The Commercial team is built on the foundations of a service mindset, intuition, and collaboration. We all take pride in our areas of expertise, while striving to learn more to make Skipify and our merchants succeed.

As the VP of Account Management with Skipify, you will play a critical role as we scale the commercial organization at Skipify. You will use your insights from customer engagements to collaborate with Product, Sales, Onboarding, and Support to continuously evolve the customer experience. This role requires a self-starter who is not afraid to roll up their sleeves to directly manage accounts, and the ability to lead and grow a function. This role will be expected to hire, train and manage the Account Management function. 

Being the point-of-contact for our largest merchants and partners, you will build strong, long-term relationships with key contacts, understand their unique needs to ensure we build to solve for them, while providing them with data insights and guidance to help them grow. 

• Build strong relationships with our key merchants and partners through proactive engagement, enabling them to be Skipify advocates
• Cultivate strong relationships with clients at senior levels to maximize growth within a client / client portfolio
• Provide consultative advice to help influence and fulfill the payments strategy of digital and retail companies
• Work closely with the technical solutions team to ensure successful onboarding 
• Collaborate cross-functionally to communicate the requirements and feedback from merchants and partners, impacting Skipify’s product roadmap
• Report on and improve status of existing accounts to leadership 
• This is a hybrid or remote role and will report into the Chief Commercial Officer. We have offices in San Mateo, Denver, and New York 

• 10+ years work experience in account management, customer success or a related field
• 5+ years in an account management or success team leadership capacity
• First-hand experience in payments from a major PSP, payment network, or payment technology company
• Strong understanding for the checkout experience and how ecommerce businesses operate
• Demonstrated success within a startup environment is a major plus
• Experience managing and monitoring performance metrics across accounts and account portfolios
• Experience building and managing a high-performing team from the ground-up is advantageous 
• Ability and willingness to travel as needed, up to 25%

• You exemplify Skipify values - you’re autonomous, action-oriented, accountable for what you do and you use these values to drive decisions
• You take pride in what you do and who you do it with
• You’ve got a spark that drives you - a competitive spirit and a collaborative nature that brings others along with you to win together 
• You bring your A-game - striving to do your best work; the kind that raises the bar for others around you

• Unlimited paid time off
• 90% coverage of health, dental, vision for Employees and dependents
• Wellness reimbursement USD 125 / month
• 401k platform
• USD 500 home office set up reimbursement
• 16 weeks parental leave [within first year of welcoming a child]
• Flexible WFH policy

Salary range of $220,000 - $275,000/yr USD. Actual compensation packages are based on several factors unique to each candidate including but not limited to, skillset, depth of experience, certifications, and work locations. The total compensation package for this position may also include annual performance bonus, stock, benefits, and/or other applicable incentive compensation plans. 

Equal Opportunity Statement: We welcome everyone here at Skipify! We are an Equal Opportunity Employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a learning mindset community. We are committed to hiring the best person for each role and fostering an environment that is open to ideas, thoughts, and opinions, with a default to action. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability/neurodiversity, or other applicable legally protected characteristics.