VP, Account Management

As the VP of Account Management, you will play a pivotal role in driving customer success and satisfaction at FreedomPay. You will lead a team of account managers and collaborate closely with sales, customer support, and product development teams to ensure the seamless delivery of our solutions and services to our clients.

Responsibilities:

• Develop and execute strategies to enhance customer retention, satisfaction, and lifetime value.
• Lead and mentor a team of account managers to drive performance.
• Build strong relationships with key stakeholders within client organizations, understanding their business objectives and challenges.
• Collaborate with the sales team to identify opportunities for upselling and cross-selling additional products or services.
• Analyze customer data and feedback to identify trends and areas for improvement.
• Work closely with product development teams to advocate for customer needs and contribute to product roadmap prioritization.
• Develop and implement processes and best practices for account management and customer success.
• Monitor and report on key performance metrics related to customer satisfaction, retention, and revenue growth.

Requirements

• Proven experience in account management, customer success, or related roles within the SaaS industry.
• Strong leadership and team management skills, with a track record of building and developing high-performing teams.
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
• Strategic thinking and problem-solving abilities, with a focus on driving results and delivering value to customers.
• Experience with CRM software (ZenDesk, etc.) and proficiency in data analysis tools (e.g., Excel, Tableau).
• Passion for technology and a deep understanding of the SaaS industry landscape, payments experience is a plus.
• Bachelor's degree in business administration, marketing, or a related field.
• 10 - 15+ years of professional experience managing large teams and direct customer interactions