VP, Authentication Strategy & Analytics Leader

Job Description:

VP, Authentication Strategy & Analytics Leader (L14)

Role Summary/Purpose:

This role will be responsible for leading the Authentication Strategy & Analytics team within Synchrony's Credit and Capital Management team responsible for the development and running of authentication analytics, and the associated Key Performance Indicators and Service Level Agreements. This role will work closely with the Product and Oversight teams within Authentication to develop the right metrics to assess the effectiveness of the Authentication strategy, and review the trends to identify opportunities to improve productivity, mitigate losses, and improve customer satisfaction. This role will be responsible for providing actionable insights to senior leadership and working with other members of the Authentication team to implement these opportunities. This role is also responsible for developing strategies to employ new analytics tools and technologies such as speech analytics, machine learning, and AI, engaging with senior leadership to provide insights and recommendations, and providing wing to wing benefit analysis. This role will lead a team across domestic and international sites.

We're proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Lead a combination of analytical analysts and the Authentication Data Scrum Team, who support the realization of the Authentication analytics roadmap. Develop and support a high-performance culture within the team, focusing on training and development, regular and open communication, individual accountability and recognition.
• Define the analytics strategy for the Authentication team, ensuring that analytics and data-driven decision making is integrated into the Authentication strategy, as well as the senior leadership team's agenda on a consistent and measurable basis.
• Validate, track and monitor performance of Authentication tools and strategies. Periodically communicate to senior leadership on results, impacts, issues, etc.
• Develop and manage the project prioritization methodology, processes and procedures. Prioritize the backlog to align with the Authentication strategy and strategic goals. Communicate roadmaps, including changes, status, and timelines to senior leadership on a scheduled basis.
• Oversee, and accelerate the benefits of having a holistic analytics team, and drive the changes that will allow us to push the Digital First Strategic Initiative, and the latest authentication capabilities to ensure data is well distributed, understood and consumed by all of our stakeholders.
• Create direct linkages between the various platforms and the analytics team to review analysis and findings, and support tracking the benefits of these capabilities to optimize return and improve end-to-end customer experience for Synchrony.
• Drive best practice sharing across teams resulting in increased efficiency and scalable capabilities.
• Leverage deep understanding of the customer experience landscape, from digital to operations, to develop recommendations for new analytical methodologies and process improvements. Develop and maintain excellent working relationships with all internal and key stakeholders, including Digital, Operations, Marketing, Credit, and IT.
• Help lead the implementation of critical experiences in analytics to support career development within in the function.
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree, and 8+ years of work experience in a business analytics and/or advanced analytics role OR in lieu of degree a high school diploma and 12+ years of work experience in a business analytics and/or advanced analytics role.
• 8+ years in an analytical capacity to support customer journey, customer experience or customer operations analytics
• 5+ years of leadership/managerial experience
• 10+ years of experience in fraud

Desired Characteristics:

• Financial Services, Retail, ecommerce or advanced marketing analytics Industry experience
• Excellent people leadership skills and a proven track record of developing high potential talent and delivering results
• Strategic thinker with strong judgment and business sense; ability to influence at the highest levels of organizations
• Deep and broad knowledge/understanding of authentication and best practices in the market
• Ability to simplify complex data sources into a holistic improved customer experience through data insights and analysis
• Knowledge of external Regulatory and Compliance Requirements
• Experience in Analytics leadership roles, preferably with responsibility for multiple analytics functions
• Strong executive presence and communication
• Experience influencing internal and external senior decision-makers
• Excellent change management skills
• Self-starter, high motivation and ability to work well independently as well as motivate and energize teams

The salary range for this position is $115,000 - $230,000 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 14

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

Job Family Group:

Risk Management