VP, B2B Service Delivery

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
We are seeking a dynamic and results-driven professional to join our telecom leadership team as the Vice President of B2B Service Delivery. In this strategic role, you will be responsible for overseeing end-to-end project management, ensuring financial discipline, and driving process re-engineering initiatives within our B2B service offerings.
Responsibilities

• End-to-End Project Management: Lead and manage the full lifecycle of B2B service delivery projects, ensuring seamless execution from initiation to closure. Collaborate with cross-functional teams to meet project objectives, timelines, and quality standards.
• Financial Discipline: Develop and implement financial strategies to optimize service delivery costs while maintaining high-quality standards. Monitor and analyze budgetary performance, identifying areas for cost efficiency and improvement.
• Process Re-Engineering: Drive continuous improvement by identifying, evaluating, and re-engineering service delivery processes. Streamline workflows, enhance operational efficiency, and implement best practices to elevate the overall service delivery experience for our B2B clients.
• Stakeholder Collaboration: Foster strong relationships with internal and external stakeholders, including clients, vendors, and cross-functional teams. Collaborate with sales, product development, and customer support to ensure alignment with overall business objectives.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) to evaluate the effectiveness of service delivery processes. Implement metrics-driven approaches to measure success and drive continuous improvement.
• Risk Management: Identify potential risks and challenges in service delivery processes. Develop and implement risk mitigation strategies to ensure the successful execution of projects and maintain a high level of customer satisfaction.
• Team Leadership: Provide strong leadership to the service delivery team, fostering a culture of accountability, innovation, and collaboration. Develop and mentor team members to enhance their capabilities and drive professional growth.

Qualifications

• Bachelor's degree in Business, Telecommunications, or a related field; MBA preferred.
• Proven experience in B2B service delivery within the telecom industry, with a focus on project management, financial management, and process re-engineering.
• Strong understanding of telecom technologies and industry trends.
• Demonstrated success in leading and managing cross-functional teams.
• Excellent communication and interpersonal skills.
• Strategic thinker with the ability to translate business objectives into actionable plans.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
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Nearest Major Market: Plano
Nearest Secondary Market: Dallas