Optimum

VP Billing Gov & CX Lifecycle

Posted 5 Hours Ago

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2 Locations

Hybrid

179K-255K Annually

Senior level

AdTech • Digital Media • Internet of Things • Marketing Tech • Mobile • Retail • Software

Are you ready to be the difference?

The Role

The Vice President leads enterprise initiatives for optimizing the billing ecosystem enhancing customer experience and reducing operational costs through strategic programs and governance.

Summary Generated by Built In

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum a leader in the fast-paced world of connectivity and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives fuels businesses and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product commitment to our people and the connections we make in every community.
If you are resourceful collaborative team-oriented and passionate about delivering consistent excellence Optimum is the Company for you!
We are Optimum!
Job Summary
The Vice President is responsible for leading enterprise initiatives that modernize the billing ecosystem improve billing accuracy and reduce customer friction across the billing lifecycle at Optimum. This leader drives strategic programs that will enable the implementation of the new Amdocs billing platform and reduce billing-related call volume service visits and operational defects while ensuring strong governance over application changes that impact billing customer accounts and revenue integrity. Own enterprise accountability for billing accuracy and customer billing experience across the full customer lifecycle.
The role partners across Customer Network Operations Product & Technology and Finance to deliver billing transformation improve customer experience and ensure operational discipline across systems and processes. This role plays a critical part in improving the customer experience reducing operational cost and ensuring revenue accuracy by modernizing billing operations and enforcing disciplined governance across systems and processes.
Responsibilities
Billing Transformation Strategy

Partner across teams to drive the multi‑year transformation to a single Amdocs billing platform unified processes and data models for B2B and B2C.
Lead B2B billing strategy for small/medium business and Optimum Enterprise ensuring solutions meet business objectives.
Review and approve B2B billing deliverables including requirements configurations and catalog capabilities.
Identify and eliminate systemic billing defects that increase customer dissatisfaction and operational cost.
Partner with Technology and Product teams to modernize billing architecture and improve scalability.
Drive automation and simplification of billing processes.
Lead technology transformation of credit collections and fraud processes.

Call & Service Visit Reduction

Develop strategies to reduce billing‑related customer care calls and truck rolls.
Identify root causes of billing confusion disputes and incorrect charges.
Implement programs to improve first‑bill accuracy pricing clarity and promotion transparency.
Partner with Customer Network and Operations teams to reduce repeat service visits tied to billing issues.
Build operational dashboards linking billing defects to call drivers and field activity.

Billing Quality

Improve billing accuracy.
Review controls to ensure correct pricing discounts taxes and promotions.
Implement proactive monitoring for billing anomalies and defect detection.

Application Change Governance

Establish and lead governance for system and application changes impacting billing and revenue systems.
Implement structured intake impact analysis and approval processes.
Ensure alignment across Product & Technology Go‑to‑Market Finance and Customer Network Operations before deployment.
Reduce production defects through improved testing release management and change control.
Drive cross‑functional solutioning to ensure requirements meet business objectives and align with the technology roadmap.

Cross‑Functional Collaboration

Partner with Customer Network Operations Product & Technology Pricing & Marketing and Finance & Revenue Assurance.
Ensure alignment between product launches billing configuration and operational readiness.

Analytics & Operational Insights

Develop reporting and analytics to monitor billing error rates call drivers repeat service visits revenue leakage and system defect trends.
Use insights to prioritize transformation initiatives.

Key Performance Metrics

Reduction in billing‑related call volume.
Reduction in service visits tied to billing issues.
Improvement in first‑bill accuracy. • Reduction in billing defects and adjustments.
Reduction in production incidents from system changes.
Improvement in billing‑related customer satisfaction.

Qualifications

12+ years of leadership experience in telecommunications cable technology or subscription-based services
Deep knowledge of AMDOCS billing systems revenue operations and customer lifecycle management
Experience leading large-scale operational or technology transformations
Proven success reducing operational cost drivers such as customer calls or field visits
Strong governance and program management experience

Preferred

Experience with telecom/cable billing platforms (e.g. Amdocs CSG Netcracker Oracle BRM)
Background in revenue assurance billing operations or customer experience
Experience implementing enterprise governance models and change management frameworks

At Optimum we're fueled by our four core pillars: Taking Ownership Upholding Transparency Creating Community and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration innovation and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence trustworthiness and thriving community and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career seize this opportunity today and join our winning team so together we'll shape the future of connectivity.
All job descriptions and required skills qualifications and responsibilities for a particular position are subject to modification by the Company from time to time in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed national origin religion age disability sex sexual orientation gender identity or protected veteran status or any other basis protected by applicable federal state or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers professional or employment related information photos education information and/or protected classifications under federal and state law. This information is collected for employment purposes including identification work authorization FCRA-compliant background screening human resource administration and compliance with federal state and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $178500.00 - $255000.00 / year. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity.
Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

Top Skills

Amdocs Billing Systems

Cable

Subscription-Based Services

Technology

Telecommunications

What the Team is Saying

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The Company

HQ: Long Island City NY

9000 Employees

Year Founded: 1973

What We Do

We Make a Difference Because We Are the Difference! At Optimum we’re not just connecting people – we’re transforming how they experience the world. With a footprint spanning 21 states and serving approximately 4.5 million residential and business customers we're building the future of connectivity through innovative services like Optimum Fiber Internet Optimum TV and Optimum Mobile. This connectivity wouldn’t be possible without our tremendous workforce of driven employees who are dedicated to ensuring the best possible experience for all of our customers and co-workers We’re a team of bold thinkers curious leaders and collaborative problem-solvers united by a culture that values inclusion innovation and impact. At Optimum every voice matters every idea counts and every team member has the opportunity to grow lead and make a difference. From developing next-gen technology to bridging the digital divide to supporting education and emergency response efforts we lead with purpose and heart. Our Be The Difference initiative drives us to make a positive impact ensuring that our efforts resonate far and wide. From our products and services to our community impact we are creating connections driving innovation and POWERING this world forward. You can be a part of an exciting and transformational workplace at Optimum. Join us to Be the Difference!

Why Work With Us

Our mission is simple: deliver the best customer and employee experience while transforming how we work and grow. We’re on a journey to become the connectivity provider of choice – investing in our network reimagining our products and building a culture where people thrive. With nearly 4.5 million customers across 21 states we’re transforming fr