VP / Chief Learning Officer (CLO)

• Define and drive the enterprise capability and skills strategy aligned to business priorities and future work needs
• Activate priority groups through focused role-based upskilling and reskilling (e.g. academies use-case-driven learning immersive experiences)
• Translate enterprise priorities into a clear focused set of critical capabilities and ensure they are brought to life across the enterprise through integrated high-impact learning experiences that extend beyond self-paced content into how work is performed
• Establish capability building as a core engine of performance and a fundamental expectation of all roles-embedding learning into the flow of work and reinforcing a culture where continuous development is expected applied and sustained at scale
• Leverage data to prioritize investments scale what works and stop what doesn't
• Support the enterprise AI upskilling agenda and broader skills strategy by translating enterprise AI need and priorities into focused persona-based capability building approaches and identifying scalable engaging content that drives true adoption
• Embed AI capability building into how work gets done-ensuring learning is applied reinforced and sustained over time not delivered as one-time interventions
• Lead the design and integration of the enterprise skills ecosystem aligning platforms and initiatives (e.g. Career Hub Eightfold) job architecture and upskilling/reskilling efforts into a unified strategy that enables talent mobility workforce planning and a future-ready skills-driven organization

• Own and evolve the enterprise leadership and manager development strategy including the continued build-out and sustainment of our flagship program Lead Forward as a multi-year journey for all Leaders. Ensure program is directly aligned to enterprise priorities and drives the behaviors required to evolve how the organization operates.
• Build out evolved approach to top talent and HiPo programs across enterprise to ensure we are focused on readying future leaders across NYL and building bench strength through talent
• Integrate coaching (human and AI-enabled) into daily leadership and team effectiveness
• Continuously assess impact and evolve the approach to ensure leadership and manager development translates into measurable changes in behavior and performance across NYL

• Design and scale an AI-enabled learning ecosystem that embeds learning coaching and development into the flow of work
• Leverage AI and cutting-edge technology to personalize development accelerate skill acquisition and enable real-time performance support
• Drive innovation in how learning is created and delivered across the team with a focus on experience using AI to design curate and scale high-impact experiences and leveraging AI tools such as Sana to its best ability

• Partner closely with Technology and vendors to continue to optimize evolve and integrate platforms tools and roadmaps aligned to enterprise priorities
• Own vendor and partnership performance across the learning ecosystem with clear accountability for value realization. Actively manage relationships holding partners accountable and challenging performance where outcomes are not meeting expectations
• Use data and governance to continuously optimize programs and investments
• Define dashboards and metrics that truly help to assess and measure success of our teams work not just NPS usage or hours of learning consumed but including more nuanced elements such as capability growth behavior change and business outcomes

• Build and lead a high-performing future-ready learning team with strong capabilities in consulting experience design data and technology
• Set a clear vision and strategy for the function fostering a culture of innovation accountability and continuous improvement aligned to enterprise priorities
• Coach develop and inspire the team ensuring individuals are growing their skills and evolving alongside advancements in AI technology and modern learning practices
• Continuously upskill the function building leading-edge capabilities in AI-enabled learning experience design and data-driven decision making
• Establish high standards of excellence ensuring the team delivers best-in-class high-impact solutions that drive measurable business outcomes
• Create an environment that encourages experimentation and learning while maintaining discipline around prioritization quality and impact

• Proven ability to transform learning into a strategic driver of enterprise capability and business performance
• Strong forward-looking perspective on the future of work including how AI reshapes skills roles and how learning is created and delivered
• Experience leading enterprise-wide skills or workforce transformations
• Track record of driving measurable behavior change and impact at scale
• Ability to operate at the intersection of business strategy talent and technology
• Strong orientation toward learning innovation and experience design with the ability to create engaging high-impact experiences that drive real behavior change
• Data-driven mindset with the ability to define meaningful success metrics and use insights to continuously improve learning outcomes and investment decisions
• Ability to simplify and focus translating broad enterprise priorities into a clear actionable learning agenda
• Strong executive presence with the ability to influence challenge and align senior leaders
• Experience building high-performing teams and managing strategic vendor and technology partnerships
• Strong forward-looking perspective on the future of work including how AI and skills-based models reshape roles career pathways and how learning is created and delivered

What We Do

At New York Life our 180-year legacy of integrity mutuality and financial strength fuels a future defined by bold transformation. As the largest mutual life insurance company in the U.S. we operate on behalf of our policy owners—not shareholders. That structure allows us to take a long-term view investing in people purpose and innovation that endures. Guided by a clear enterprise vision to become a technology- data- and AI-powered company we’re modernizing our platforms rearchitecting experiences and embedding intelligence across our products and services. Our mission has always been about helping people through life’s most meaningful moments. Today technology is amplifying that mission—enabling us to serve clients advisors and communities in more personalized proactive ways. With a diversified business portfolio spanning insurance investments retirement group benefits and direct-to-consumer offerings New York Life delivers the stability of a Fortune 100 company with the agility of one that’s continuously evolving. We’re powered by a values-led culture inclusive teams and a shared belief that when our people thrive so does our company. Here tradition fuels momentum—and your ideas energy and growth power what’s next.

Why Work With Us

New York Life is transforming from the inside out—blending 180 years of trust with the velocity of innovation. What makes us different is our culture: grounded in integrity humanity and shared success—values that show up in how we work lead and grow. If you want a place where innovation has purpose—build what's next with us.

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