VP, Client Management

Company Description

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

Reporting into the MD, Amsterdam, we are looking for someone who has global media expertise in abundance. You will have a solid background in client management and will be a true partner to our clients, leading our teams in identifying client challenges, interpreting briefs, and turning them into the best agency solutions.

Key Responsibilities:

• As a VP, Client Management, you will manage the strategic leadership of a multi-market portfolio, ensuring you and the team strive for excellence on behalf of your clients.
• You will contribute to the success of Jellyfish through the leadership of your portfolio by setting the highest standards in client satisfaction and retention, plus service expansion across your portfolio. You will lead by example and mentor others.
• You will lead one or more of the most complex and/or important client(s) accounts at Jellyfish. Working in close collaboration with partner companies to deliver integrated services. This will include Creative, Production and Influencer Marketing.
• Seen by a client as the lead voice on an account, you will be a trusted advisor, working with C-level members of your accounts, unlocking the potential for growth within our client organization.
• You'll be a champion for innovative transformation in measurement, AI and Digital Media to generate commercial impact for your clients and Jellyfish alike
• You will work with the most senior levels of both Client and Jellyfish leadership to develop strategy, resulting in a significant positive impact to client results. Connecting with other departments/industry/global leads to developing innovative approaches to solving the trickiest of client business problems.
• Advocate, drive adoption of and support execution of CM practices across client teams and offering solutions to the Client Management team to improve the overall effectiveness and/or efficiency of the practice.
• As client lead, you will manage client commercial targets. Lead and facilitate the growth of portfolio clients' net revenue.
• You will help drive excellence for our clients, ensuring best-in-class delivery.

Qualifications

• Someone with 15+ years experience in client management at an agency, publication or brand
• Exceptional communication skills - oral and written
• Excellent presentation skills and experience sharing new ideas with clients
• Digital media subject matter expertise, from platform knowledge to development and successful execution of multi market media retainers
• Ability to think big and develop long-term client and agency plans
• Ability to prioritize and effectively delegate and manage multiple jobs simultaneously

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.  

💰 Reward: You'll receive a loyalty salary increase on your Jellyfish anniversary, in addition to our company-wide annual bonus.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

📈 Growth, Your Way: Grow your career with one paid day each month for self-development and access to LinkedIn Learning with unlimited online courses.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].

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