VP, Client Service (Restaurant and C-Store)

Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.

Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win. 

We are looking for a VP, Client Service based in Philadelphia to join our Dining (Restaurant and C-Store) Business Unit. This role will be allocated to a single client, focused on optimizing teams, fostering client relationships, and driving business growth. The ideal candidate is a strong strategic thinker with experience operating both as a leader of client relationships and of pitches.

Role and Responsibilities

• Oversee a strategic client account comprising $12MM+ in revenue 
• Promote strong partnerships and establish trusted relationships with key decision-makers in client organizations, including C-suite 
• Deliver client-focused solutions that align with their business goals and objectives 
• Support the growth of the clients’ business through new ideas, utilizing agency and network resources 
• Provide independent thinking to clients and internal teams to suggest new, unexplored solutions to client challenges; identify new opportunities and strategies to explore 
• Partner with other disciplines to evolve agency workflow as necessary to meet challenges unique to the business 
• Actively solicit feedback from clients, strategic partners, and leaders across the team 
• Protect and grow agency revenue stream by demonstrating agency value consistently and proactively with clients 
• Resolve client revenue challenges or any client relationship disparities toward a financially positive and client-building solution 
• Independently assess team make-up; identify gaps and optimizations necessary to deliver an optimal client experience
• Mediate internal and client issues as necessary
• Coach, mentor, and grow the next level of leaders 
• Serve as an internal and external spokesperson for Bounteous 
• Take a proactive approach to self-development; identify opportunities for growth, improvement, and enhancement 

Preferred Qualifications

• 14+ years of client service, digital sales, social media, digital media, and account management experience 
• Excellent business acumen; proven ability to think strategically about business, customer experience, and technical challenges; an entrepreneurial approach to finding new growth levers for the business 
• Strong communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships
• Outstanding executive presence, presentation, and negotiation skills; the ability to inspire, engage, partner with, and influence senior leadership 
• Experience managing relationships in leveraging a global delivery team 
• BA/BS degree or equivalent consulting agency experience preferred

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Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous community.

Bounteous is willing to sponsor eligible candidates for employment visas.