VP, Client Success Onboarding

Job Posting End Date: March 11

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

*All the benefits listed above are subject to the terms of their individual Plans.

And that's just the beginning

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

General Summary

This position is the strategic business leader with overall responsibility for development and execution of the Company's comprehensive implementation strategy for new and existing cases in Core & Complex Case segments. Working in concert with cross functional teams, the role will focus on creating the optimal customer implementation experience through work which delivers on several strategic areas including but not limited to: small case strategy, , complex case implementation, HR Connect, leave and including the growing dependence on deep technical integrations through data exchange and partner platforms. Key success factors for this role are development and delivery of programs, approaches, and processes that drive top two box CSAT while reducing operational expense through an enhanced digital experience.

Principal Duties and Responsibilities

• Responsible for delivery of best in class client experience in the area of onboarding for all UUS market segments, growth platforms and products
• Lead efforts to deliver a future state vision and path toward Onboarding excellence incorporating the changing customer needs and technology landscape across the various segments.
• Ensure alignment with small case strategy, MyUnum seamless end to end experience and large case segment including HR Connect
• Engage and inform regularly with P&L leaders, Venture Owners and other key leaders to understand the growth strategies supported by Onboarding and ensuring the operation is set up for delivering successfully and efficiently on the customer expectations.
• Identify and execute on opportunities for process improvement and improved operational excellence to have a direct impact on the efficiency and profitability of all Core and NCG onboarding activities
• Deliver significant improvement in data feed customer and partner satisfaction with focus on future state and resulting in reduced set up time, decreased data errors, reduced kickouts and reduced SR into Ask Unum/Client Services
• Close partnership with Data Exchange Strategy leader for alignment with growth and ability to execute operationally and a healthy continuous feedback mechanism for improvements.
• May perform other duties as assigned.

Job Specifications

• Deep knowledge of employee benefits industry.
• In depth knowledge and understanding of UUS small case, core & NCG sales distribution process, growth strategies and structure as well as Client Success.

• Ability to identify market trends and needs; develop, execute and appropriately communicate solutions, both internally and externally.
• Able to design and execute on a vision that brings together technology, streamlined processes and people to create an exceptional client experience and delivers efficiencies
• Understanding and experience leading an organization through use of OMS tools to create a culture of continuous improvement and change management

• Strong leadership qualities, including demonstrated ability to build strategic alignments with internal constituents and external vendor partners.
• Proven strong influencing and collaboration skills.

• Excellent communication skills.
• Bachelor's degree or equivalent industry experience.

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$140,300.00-$252,900.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum