VP, Client Systems Support (CSS) - Card Pricing Initiatives

Job Description:

Role Summary/Purpose:

Synchrony is continuing to build a world class organization committed to driving results with our retail and payment partners while also delivering leading customer experiences. Within our Technology & Operations organization, the VP, CSS -Card Pricing Initiatives will oversee and deliver the multi-platform configuration and technology solutions to drive and support new and/or changes in pricing features on existing programs as well as supporting the launch and delivery of new products and features.

As a critical and active member of a cross-functional team, the role will provide leadership and oversee strategic projects focused on driving revenue opportunities across new and existing credit and installment programs across Home & Auto, Health & Wellness, Diversified & Value, Digital and Lifestyle Platforms. This leader will leverage their deep relevant Fiserv platform processing and domain expertise to contribute to a wide variety of initiatives related to all facets of cardholder pricing, including terms changes, new/enhanced pricing features and functionality, the development and launch of new Synchrony product offerings, promotional financing processes, response to related regulatory changes, exams, and queries, and more. This is an exciting, transformational role that requires thought leadership, strong analytical and reasoning skills, expert-level fluency in Fiserv system architecture and pricing/billing processes and platform service areas, and an agile, flexible mindset.

We're proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Provide product expertise, functional knowledge, and drive strategy in the delivery of various card pricing related initiatives.
• Deliver integrated configuration designs across multiple platforms and service areas to drive card pricing functionality in support of a wide variety of initiatives, including portfolio pricing/revenue opportunities, new product launches, and process simplification and efficiencies.
• Collaborate with Fiserv as needed to ideate new solutions as well as to research/identify new pricing feature opportunities
• Continuously partner with pricing leadership to conceive/identify and offer technical solutions to new revenue opportunities.
• Collaborate with cross-functional business partners in the launch of new/changed processes to help prepare operationally and mitigate impact.
• Perform key preventive and detective controls in the form of data analysis as needed to assess accuracy of billing processes, calculations and other pricing related changes.
• Serve as voting member of a bi-weekly release review board to assess risks, implications, and production readiness for card pricing related change requests
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree or in lieu of a degree, a high school diploma/GED and ten years of technology experience within the Financial Services industry
• 10+ years of project management experience

Desired Characteristics

• 10+ years strong working knowledge of related Fiserv platforms including the following Fiserv Optis service areas: Product Control File (PCF), Account Level Processing (ALP), Method Level Processing (MLP), Transaction Level Processing (TLP), Transaction Level Fees (TLF), DecisionQuest, and Rules processing areas
• Strong knowledge of cardholder billing processes including configuration management of all aspects of cardholder pricing (rates, fees, grace periods, min pay, etc), promotional financing, cardholder billing, and statement functionality.
• Clear, concise communicator - both verbal and written
• Strong influencing skills
• Exceptional organizational skills
• Collaborative team player with the ability to take the lead and guide cross functionally
• Process oriented
• Independent thinker
• Confident self-starter who is comfortable with the unknowns and has the initiative to find answers
• Ability to interact positively at all levels of the organization
• Team player and a fast thinker, especially during critical or stressful times

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Some positions are bonus eligible.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

Job Family Group:

Information Technology