VP, Customer Enablement Services

The Commercial and Demand Business Unit is responsible for Sales and managing the full lifecycle of our engagement with customers, from first contact through ensuring their ongoing success with Flexport.  The Customer Solutions and Engineering organization is a crucial part of this Business Unit, with a mission to delight our customers by providing a seamless, speedy, and high-quality experience in onboarding to the Flexport Platform.

We seek to hire an experienced leader to build and grow our Customer Enablement team, whose charter is to build a superior customer onboarding experience. This global role is for builders and creative problem solvers who work unselfishly across Flexport organizations to serve our customers.  Part of the Customer Solutions and Engineering organization, the Customer Enablement team's mission is to revolutionize how we attract and onboard new customers! 

This position is responsible for three functions: pre-sales technical and logistics subject matter support to account teams, leading customer onboarding projects, and leading the Planning and Operations team. You will have broad authority to design and change these functions.

As a leader of these functions, you aim to create a best-in-class customer onboarding experience. You will play a central role in defining this new team’s role in sales activities and for onboarding simplification. Your operational, strategic, and project management expertise will enable scale, speed, and repeatability in all aspects of onboarding. 

We seek a leader who can thrive in a fast-paced, dynamic environment. You should be comfortable with ambiguity and be able to lead your team through it with clarity and confidence. The ideal candidate should have experience navigating complex challenges and adapting to changing priorities while keeping their team focused.

• Build a team that partners with Sales and Marketing teams to create technical sales activities that help customers understand our technology and how Flexport drives innovation and transformation in their companies.
• Work with stakeholders across Flexport to define onboarding project methodologies and implement process improvements to quickly and fully operationalize customer requirements. Your project leaders will track activities, manage risks and issues to resolution, and apply lessons learned to create scalable solutions that help us onboard customers faster. 
• Set Customer Solutions and Engineering’s business cadence. Generate insights from key metrics and performance data; identify key business drivers; prioritize issues to be solved for yourself, your team, and Flexport. Lead process improvement initiatives, lead our annual planning activities and assist in selecting and rationalizing our software tools.
• Manage a team of program managers; be a mentor for and coach other managers across Flexport to help develop the best talent in the organization.
• Quickly become an expert for the topics you own; become a thought leader for Flexport in one or more areas of expertise; guide the Flexport leadership team in making decisions.

• Bachelor's degree in Computer Science or a related field; Master's degree preferred.
• At least 4 years of experience leading global teams in an Operational, Technical, or Sales role.
• At least 8 years of people management experience through the entire employee lifecycle of hiring, developing, and performance management across various disciplines.
• Demonstrated ability to lead Operational and Technical teams in a support function that drives overall organizational success.
• Understanding the sales process through operational management or direct involvement in sales activities.
• Ability to communicate effectively (verbal and written) across a diverse set of technical and non-technical stakeholders.
• Experience leading large customer-facing initiatives with multiple stakeholders.
• Experience in process improvement and designing mechanisms in a scalable manner.  Designing metrics and reporting systems to assess performance and proactively address challenges.
• Desired technical exposure: Salesforce, Smartsheets/Asana, similar project management tools, Tableau, or similar reporting tools.

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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