VP, Customer Experience

Your impact:

We are looking for an experienced Customer Experience Leader to join and leader our team. You will be working on prospects and customers that are major corporations across the region, helping them through product evaluation and eventually into production. 

As a company we are predominantly home based however we have regular meetings in our offices in Working and are increasingly being asked back into our customers’ offices. Occasionally, we travel to other US locations, you should be based in Sunnyvale or be able to travel there easily and regularly with occasional overnight stays.

Role and Responsibilities

We don’t expect you to know everything, we all learn every day, but you will have significant skills in a number of these areas:

• Modern Databases - one or more of  PostgreSQL, AWS (RDS, Aurora, DynamoDB), Google (Cloud SQL, AlloyDB, Spanner),  Azure (SQL, Hyperscale, CosmosDB), Cassandra, MongoDB, CockroachDB
• Monolithic Databases - Oracle, Microsoft SQL Server, IBM DB2
• Modern solution eco-system components (Kafka, Spark, etc.)
• Linux - we use multiple flavours
• Infrastructure - AWS, GCP or Azure, Virtual Machines & Kubernetes
• Modern Enterprise Tooling - Service Mesh, Observability Tooling, Infrastructure as Code, CI/CD Pipelines, GitHub
• Modern development practices, such as Agile
• Enterprise architecture and application architectures

Your commercial skills

You will have commercial experience supporting sales teams - usually in a SE-type role; this will include

• Handling the first technical meeting with the prospect.
• You will be able to help qualify opportunities
• Over time, prospects will see you as a trusted technical advisor
• You will have some customer-side experience that you can bring to the table
• Using this experience, you can explain the potential benefits of the technology to a client
• You will better understand Yugabyte’s existing client use-case studies to highlight salient benefits and capabilities during prospect or partner discussions
• You will shape and drive technical engagements (e.g. POCs) to deliver the “technical win” for Yugabyte while delighting the client with your organizational skills and subject-matter expertise & understanding

Your communication skills

Helping customers is a team game. We work with multiple prospects and customers at any given time and coordinate work with our support, training, engineering and marketing teams. Good, clear communication and timely information sharing is the key to success.

• We want to be face-to-face with our clients where possible
• Our primary communication tool is Slack
• We use collaborative tools from the Google Suite
• We use Coda.io
• We prefer Zoom, but we also do video calls on Teams and Google Meet
• We always put our code in GitHub
• We also use Salesforce, ZenDesk, Jira, and other standard business tools