VP, Customer Success - Sponsor/CRO

Advarra provides integrated solutions that safeguard trial participants, empower clinical sites, ensure compliance, and optimize research performance. Connecting the clinical research ecosystem, Advarra delivers solutions through a site-centric approach that unifies and accelerates the drug development lifecycle, making clinical trials safer, smarter, and faster.

The Vice President, Customer Success Sponsor/CRO is responsible for leading and growing the customer relationship team in this segment of the business, including strategic planning and people management duties. This role requires an individual with strong thought leadership skills, and the ability to build strong long-term relationships with internal and external stakeholders

Principal Duties & Responsibilities

• Responsible for building out the scope of the Sponsor/CRO segment of the Customer Success business.
• Continual review of talent to determine current needs and future talent
• Account review with the goal of launching an upskilled Customer Success team for Sponsor/CRO segment that will provide effective support for both the operational and commercial organizations

Job Requirement

Education

• High School Diploma required.
• Bachelors' Degree in business, or related field preferred.

Experience:

• 5+ years leadership experience successfully building collaborative relationships with internal and external clients
• Clinical research, software technology, or clinical health industries experience preferred
• Extensive experience using a consultative sales approach
• Previous experience with SalesForce
• Inside sales experience

Knowledge, Skills, Abilities:

• Superior business skills including financial acumen, corporate planning, business operations, and account management
• Proven thought leadership that inspires action, accountability, results, and teamwork

Physical and Mental Requirements:

• Sit or stand for extended periods of time at stationary workstation
• Regularly carry, raise, and lower objects of up to 25 Lbs.
• Learn and comprehend basic instructions
• Focus and attention to tasks and responsibilities
• Verbal communication; listening and understanding, responding, and speaking#mogu

EEO StatementAdvarra provides equal employment opportunity to all individuals regardless of their race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status, citizenship, genetic information or any other status or characteristic covered by federal, state, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. EEO/M/F/Disabled/Vets

Advarra employees must be fully vaccinated as a condition of employment unless a medical or religious exemption is approved as a reasonable accommodation. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. New hires must be fully vaccinated or have received approval of an exemption as a reasonable accommodation as of their first day of employment.

#LI-KA1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)