The role involves leading go-to-market strategies fostering partnerships driving innovation in service delivery and mentoring a global team. It requires extensive experience in strategic operations at the executive level.

Company Description
It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8100 customers including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow is seeking an exceptional GTM Strategic Leader-an architect of transformative growth and a catalyst for innovation-who will propel our $1.2B Core Business portfolio growing double digits today to new heights. This portfolio spans Shared Services and Global Employee Experience. The successful candidate will seamlessly blend visionary strategic foresight with deep operational mastery acting as a trusted advisor to senior customers and internal stakeholders. This role requires expertise in orchestrating cross-functional strategies driving enterprise-wide alignment and leading large-scale transformations. Success will be measured by the ability to generate a robust pipeline ensure comprehensive coverage and consistently surpass global NNACV targets.
The ideal leader is a dynamic influential operator-skilled at engaging CXOs shaping strategic direction and translating vision into scalable customer-centric execution. This executive will thrive in complexity expertly manage diverse portfolios and deliver impactful change at scale.
Reporting directly to the GVP Horizontal Solutions this role is a cornerstone of the Horizontal Solution leadership team entrusted with shaping ServiceNow's future trajectory and driving sustained market leadership.
Key Responsibilities

• Strategic Leadership: Define and execute the GTM strategy across four core businesses-HRSD Workplace Source to Pay and Legal-ensuring alignment with corporate objectives and market dynamics.

• Collaborative Partnerships: Forge and deepen strategic alliances notably with the Moveworks team to deliver joint GTM strategies and drive sales excellence.

• Innovation & Transformation: Reimagine Shared Services and Global Employee Experience GTM through inventive pricing packaging and sales programs that set new industry benchmarks.

• Enterprise Alignment: Partner with Product Geo Account Industry Solution Marketing Customer Excellence Partners and Analytics leaders to create clarity synchronize execution and maximize impact.

• Executive Engagement: Cultivate and sponsor high-level relationships with CHROs COOs CFOs and Heads of Shared Services at leading global enterprises.

• Customer-Centricity: Champion a culture where customer feedback directly informs product and GTM decisions embedding customer-centricity at every level.

• Operational Excellence: Drive cross-functional alignment across GTM motions-launch planning enablement and performance tracking-while optimizing operating models governance and KPIs for scalable accountability.

• Enablement & Growth: Design innovative enablement strategies to upskill sales and GTM teams fostering a high-performance growth-oriented culture.

• Market Leadership: Anticipate market trends competitive shifts and emerging technologies to ensure ServiceNow's GTM strategy remains ahead of the curve.

• Brand Stewardship: Represent ServiceNow at premier industry forums and with customers as an Executive Sponsor amplifying brand reputation.

• Team Leadership: Inspire and mentor a global team of 13 GTM strategists and operators plus an extended team of 100+ across four disciplines cultivating innovation collaboration and continuous improvement.

Qualifications

• 20+ years of progressive experience in GTM strategy business operations or customer success including 5+ years in GTM leadership and 5+ years in senior executive roles.

• Demonstrated "AI-first" mindset and a relentless growth orientation.

• Proven success driving strategic initiatives and operational execution in complex matrixed environments.

• Deep expertise in CXO-level engagement and executive influence.

• Exceptional analytical communication and storytelling abilities.

• Experience in SaaS cloud or enterprise technology strongly preferred.

• MBA or equivalent advanced degree is advantageous.

What We Offer

• Executive-level visibility and impact.

• A dynamic collaborative environment with top-tier talent.

• Competitive compensation and benefits.

• Opportunities for growth and leadership across the organization.

For positions in this location we offer a base pay of $248100 - $421900 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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