VP, H&W Strategic Programs

Job Description:

Role Summary/Purpose:

The VP, H&W Strategic Programs will lead complex initiatives with multiple workstreams and large cross-functional teams providing thought leadership and influencing the direction of the program to deliver scalable, sustainable and commercially viable solutions. The initial focus of the role will be Health & Wellness strategic initiatives in the Pet market and Pets Best Insurance , including supplier management responsibilities. The successful candidate will have strong program management experience with expert knowledge of implementation methodologies, financial services/payments industry business acumen, coupled with cross functional team building, influencing, communication and organizing skills. The role will partner with multiple cross-functional delivery partners to drive the successful completion of key programs that drive growth for the Health & Wellness platform.

Essential Responsibilities:

• Lead and deliver Health & Wellness strategic initiatives that include complex program implementations and vendor solutions
• Provide leadership in the translation of business strategy to program deliverables
• Responsible for program performance, finances (cost/benefits), planning, and process improvement
• Facilitate communication of project and program status spanning across workstreams and/or across functions including preparation of management presentations in support of SLT/ELT members
• Supporting new insurance industry software system platform selection, implementation and legacy platform conversion
• Identifies new opportunities to drive growth via automation, integration and process improvements across multiple Health & Wellness platforms and supporting systems, spanning the provider lifecycle
• Partnering with Health & Wellness and SYF leadership, fostering the synergies that accelerate and maximize delivery results
• Drive creation and execution of realistic multi-phased program plans that deliver incremental business value
• Establish program management best practices and governance rigor for accountability and successful execution acceleration
• Lead / execute day-to-day program delivery activities and forums, influencing, organizing and holding accountable cross-functional teams
• Employs the appropriate implementation methodology warranted by the program specifics, enforcing program management methodology best practices
• Partner with Health & Wellness leadership, sourcing and supplier management teams to select vendors, negotiate contracts, ensure service delivery to contractual requirements, reduce vendor-related risks, and oversee vendor compliance
• Keep program teams, sponsors, champions, Health & Wellness leadership and the Strategic Management Office engaged and apprised of program status/health, risks/issues, dependencies
• Supervises cross-functional business leads, program/project managers and business analysts
• When needed, design and lead cross-functional workouts and Program Increment events for the program teams to further the goals of the initiatives and increase execution success
• Perform other duties and/or special programs as assigned

Qualifications/Requirements:

• Bachelor's Degree with 8+ years' experience in Financial Services/Payments Industry OR in lieu of degree, High School Diploma/GED and 12+ years' experience in Financial Services/Payments Industry
• 8+ years demonstrated program management experience leading cross-functional program teams from initiation through to successful implementation of complex solutions, including system integrations, conversions and automation
• 4+ years demonstrated supplier management across all phases of the supplier lifecycle
• Significant knowledge and experience with financing products, including revolving and loans
• Knowledge of implementation methodologies (Waterfall, Agile, Scrum, SAFe, Hybrid)
• Proficiency in Word, Excel, PowerPoint, SharePoint, JIRA, Confluence
• Must be able to travel up to 15% of the time, as required
• Excellent written and verbal communication skills: business writing, developing pitches tailored to the audience, delivering presentations and leading meetings
• Excellent management, organizational and prioritization skills
• Collaborative skill set with demonstrated ability to influence outcomes in a cross-functional, matrixed organization
• Strong financial/analytical skills

Desired Characteristics:

• Advanced degree/MBA preferred
• Insurance industry experience, preferably with the pet insurance segment
• Insurance policy and claims systems, operations, processes
• Ability to provide strategic leadership and vision across a developing product and technology landscape
• Results driven, strategic, conceptual, and innovative thinker
• Strong business acumen, able to bridge business objective with technology solutions; background in IT program management/development strongly preferred
• Independent, clear thinker who can seek out and identify key data themes and distill the findings into actionable strategies, tactics, and solutions
• Demonstrated ability to engage and work effectively with partners to gain alignment and achieve key deliverables
• Significant knowledge and experience with healthcare industries
• Familiarity with the Synchrony processes, systems and organization
• Able to build and maintain strong relationships at multiple levels of the organization
• Strong communicator that can summarize complex problems and programs into clear and succinct messages
• Strategic thinker, innovative problem solver, self-starter and team player
• High energy, self-driven
• SAFe Agilist Certification
• Lean, CAP, Facilitation, Workout, Program Increment experience

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• N ew hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

Job Family Group:

Sales