VP of eCommerce Strategy and Digital Operations

inMusic is looking for a digital commerce business leader with extensive eCommerce experience who has helped online businesses grow and acquire new customers through planning, executing, and managing digital business strategies. This individual will execute both the long-term digital strategy and ensure flawless delivery of day-to-day shopping experiences. This position reports directly to the CEO and requires the ability to execute the strategy with limited oversight.

inMusic is a family of leading music instruments, technology and consumer electronics brands. Through collaboration and innovation, every inMusic brand has the unique ability to respond dynamically to the demands of its customers, delivering the latest advancements in engineering design, and technology in the DJ, Music Production, Pro Audio, Musical Instrument, and Consumer Electronics industries. Some of our leading brands are: Akai Professional, Alesis, Alto Professional, Denon DJ, Denon Professional, ION Audio, Marantz Professional, M-Audio, MixMeister, Rane, Numark and Sonivox.

If you want to join one of the most dynamic and creative industries and be part of a company committed to innovation with a shared sense of purpose of bringing music to people, then we want to speak with you.

Responsibilities:

• Develop eCommerce strategy and business implementation plan for the inMusic eCommerce store
• Create product and sales strategies for successful high growth sales trajectory
• Work cross functionally with the marketing and operations team to create opportunities for cross promotion and upselling
• Leverage business analytics and a strong understanding of financial metrics to track selling, identify key trends and maximize opportunities in the assortment to achieve growth and profitability of the eCommerce business
• Collaborate with functional leaders and business managers to implement the eCommerce strategy
• Drive customer acquisition, engagement, and retention
• Accountable for online sales revenue and profitability
• Lead our store channels, including store performance and help ensure a great inMusic customer experience
• Work with the product, marketing & creative teams to create winning content to support sales growth

• Manage all aspects of the user experience continuously optimizing and refining to achieve top-line and bottom-line results

To Be Successful in this role, you will:

• Be the voice of the digital customer
• Be able to present complex data in engaging, clear, and simple ways to varied (and non-technical) audiences
• Display an understanding of the digital retail market including what is influencing sector performance and defining customer expectations
• Understand end-to-end eCommerce processes including content management, product attribution, and customer-facing functionality
• Have a strong leadership style, with a history of delivering results in a complex fast environment
• Understand our digital landscape better than anybody else, including the competition and trends
• Have a history of demonstrating management-level foresight and data-driven decision-making skills
• Have successfully executed in this space - you can take a goal, build the strategy, create the plan, and then go crush it
• Roll up your sleeves and get the work done with limited resources
• Thrive as a self-starter - you're eager to make an impact and enjoy the freedom to build the process make it work

Requirements

• 3+ years' experience implementing eCommerce strategy with an agency, consultancy, or brand
• Experience in a leadership capacity required
• Proven success in digital customer acquisition, retention, and engagement
• Experience managing multiple brands & audiences
• Industry experience a plus

Benefits

inMusic USA offers an excellent Total Rewards package that includes generous holiday and summer hours schedule, medical benefits available within your first 30 days, 401k plans with company match, and employee discounts on inMusic products.

inMusic celebrates diversity. We are an equal opportunity employer, recognizing that future success in a highly competitive marketplace depends on our employees and their development.

All applicants will receive equal consideration for employment at inMusic and we encourage everyone to apply - regardless of color, race, nationality, ethnic or national origin, gender identity, sexual orientation, age, marital status, religion or belief or disability, or any other characteristic protected by law.