VP of STR Management and Operations

Position: VP of Operations and STR Management

Location: Austin, TX; Orlando, FL; Remote start option available; Must be able to travel

Want to become part of something BIG? Join Andes STR’s team and become part of the next big thing. We are revolutionizing how people invest in short-term rentals and growing rapidly! We're backed by large VCs who were early supporters of companies such as Airbnb, Tesla, SpaceX, Palantir, Grubhub, Slack, Uber, and Lyft, and we’re heading in that direction FAST. We won 1st place in the 25th New Venture Challenge at the University of Chicago (the world’s largest university-level accelerator), were featured in Built In Austin’s “The Future 5 Of Austin Tech” startups, and have received coverage by top outlets such as the WSJ and Bloomberg.

Position Summary:

The main focus of the VP of Operations is to oversee our entire short-term rental property management operations. The VP of Ops will work side-by-side with an exceptional team of General Managers and hospitality staff to innovate, automate, and streamline our existing operations to enable our explosive growth globally, while simultaneously delivering an outstanding quality of service to our investors and guests.

The perfect fit would be someone that is a scrappy hands-on executer, short-term rental management and technology specialist, comfortable working in high-performing teams, with a demonstrable track record scaling businesses in a high-growth environment and a “get it done” attitude.

This role is central to the entire company. As part of a high-growth startup, you’ll be expected to execute yourself “scrappily” with little to no resources, design innovative solutions, and then build a team to take over. This position entails a lot of hands-on execution before reaching scale.

Responsibilities:

• Having ownership over Andes’s Property Operations division, helping build it in multiple markets and countries.
• Being actively involved in the day-to-day property management operations. This often means jumping in and accomplishing tasks yourself to ensure success.
• Setting up and furnishing all new properties and high-end vacation rentals through the coordination of vendors and staff, applying project management best practices.
• Adjusting properties’ nightly rental rates to maximize the revenue each property generates.
• Identifying new distribution channels (Airbnb, VRBO, etc) and integrating them to our platform alongside the CTO and engineers.
• Working alongside the founders, translating the Andes business plan and strategy into OKRs and KPIs to track operational performance.
• Setting preventative maintenance plans and quickly resolving emergency maintenance issues at properties with a team of seasoned General Managers.
• Ensuring our revenue and cost targets are hit by setting budgets with market GMs, vendor negotiations, and anticipating high-season and low-season challenges.
• Designing Andes’ global storage and logistics operation in multiple local, and international, markets.
• Champion automation by implementing SOPs for all supervised functions and creating software solutions alongside the CTO to improve scalability globally.
• Keeping up to date with new STR software solutions, implementing them, and ensuring proper use throughout the organization.
• Cultivating and managing healthy relationships with strategic service providers, such as maintenance organizations, cleaning organizations, and software providers.
• Monitoring and analyzing performance data from operations, aiming to introduce and execute initiatives to improve performance.
• Monitoring STR regulations and news in every market Andes operates in.

Experience:

• 5-7+ years of experience in owning and/or managing short-term rental properties.
• Held mid- or executive-level operational management positions, such as VP Operations, Director Operations, Regional General Manager or similar, within a short-term rental management organization.
• Furnished multiple short-term rental properties in a way that optimized the guest experience.
• Created Airbnb listings that capture potential guests’ attention and reservation.
• Has been responsible for adjusting a portfolio of properties’ nightly rental rates to boost revenue.
• Been responsible for the budgeting and revenue management of a property portfolio P&L that exceeds ~$1M.
• Originated, executed, and implemented projects that streamline and automated property operations, and reduce costs.
• Hired, onboarded, trained, and supervised a team of greater than 5 employees.
• Researched and implemented short-term rental management software solutions, such as PMS, CMS, and revenue management software, within an organization.

Qualities we look for:

• (Strict) Have an ownership mindset, ensuring results are always delivered and being proactive about improving things.
• Hard-working and appreciates thorough, detailed analysis with an execution mindset.
• Scrappy and frugal, able to deliver results with little to no resources before scaling the proposed solutions.
• Putting discipline and hard work into every operational decision, insisting on the highest standards, and never settling for “good enough”.
• Passionate about, and have a genuine interest in, STR management.
• ‘On-call’ mentality, who is always ready to lend a hand at any hour of the day.
• Energetic and optimistic demeanor.
• Strong organizational and communication skills.

Qualifications:

• A Bachelor’s degree or higher from a reputable university.

Expectations:

• Willingness to travel.
• Legal right to work in the United States.

Perks and benefits:

• High profile role with direct access to C-level executives and presented as part of the core team in pitches and materials.
• Early exposure in a rapidly growing startup backed by major US VCs.
• Generous stock option plan for candidates with strong Ownership mindset.
• Health insurance.
• Excellent career advancement opportunities, as well as the opportunity to build and lead your own organization within the company.
• Great colleagues and culture of ambitious yet caring hard workers.

If this sounds like you and you’re excited about this opportunity, send us an updated resume and a brief email stating why you’re the ideal candidate at [email protected] - We’re looking forward to meeting you!

About Andes STR

Andes STR offers investors smart and profitable Short-Term Rental investments through our investment platform. We use our proprietary ML technology to offer data-driven, profitable, and turnkey real estate investments that generate passive income, stress-free.

We were founded in 2019 with the mission of transforming STRs into an asset class that’s easy to invest in and widely available to anyone who’s interested. Our vision is to accelerate the transition to a future where people live mostly in STRs.

Andes STR is headquartered in Austin, TX, and has operations in the US, Canada, and Chile.

Core Values

Integrity and Honesty

Doing the right thing is a must. This helps us earn trust from colleagues and customers, which leads to better results in the long run. Honesty is the foundation for great relationships and good investing decisions: we seek it in ourselves, in contractors, and in partners.

Do Good for the Customer

Every decision we make is for the benefit of our customers – if it doesn’t make sense for the customer, it doesn’t make sense for us. We make our best effort to mitigate risks where we can and perform thorough due diligence before making any important decision, thus increasing the size of the pie.

We Do the Homework

We are not afraid to get our hands dirty if it means we can learn something or improve the way we work. Hard work is necessary for great results, which we are committed to deliver.

Ownership

We own the work we do, and there is no such thing as a good excuse. Everyone at Andes STR acts as an owner of the company and of the properties we buy and manage. At the end of the day, we all must deliver results.

Focus on the Long Term

We aim to build long-term partnerships and grow together with our customers. We are agnostic of size – we look forward to working together whether you invest in 1 property or 10,000. We treat every customer’s investment as if it was our own, and we treat every customer as an important investor.

We Put Rigor and Discipline in Everything

We know that success comes from discipline and hard work. We like what we do – we put everything we have into our work so we can share in the success of our customers. There are no shortcuts to success, so we insist on the highest standards and never settle for “good enough”.

We Think and Aim Big

There is always a bigger picture, a better dream, and a bolder vision. We are not constrained by what’s possible today. If it would make sense striving for something tomorrow, why not try doing it today? Thinking and aiming big is key to grow exponentially, create massive value, and being number 1.