VP, Payment Delivery

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause. Employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has raised $300 million in funding from top healthcare and technology investors including General Catalyst, Oak HC/FT, Sequoia, Dragoneer Investment Group, and Lux Capital.
An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• TIME 100 Most Influential Companies (2023)
• CNBC Disruptor 50 List (2022, 2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023)
• Great Place to Work certified (2020, 2021, 2022, 2023)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for a VP, Payment Delivery. As the newest member of Maven's leadership team, and reporting directly to the SVP, Operations, you will be responsible for driving Maven's newest product - Maven Managed Benefit. You will oversee a team responsible for facilitating all aspects of the member experience, from support to payment and pharmacy operations to configuration and reporting, all with an eye to delivering high quality, trusted and empathetic care to our members. You will play a critical role in enabling Maven members to access new, fertility related benefits, and in helping de-stress the financial burden that comes with family planning.
The ideal candidate has experience building out and leading high performing teams that manage key pharmacy and payer relationships and complex payments workflows, while ensuring a seamless member experience. He/She/They will oversee member services, payment operations, pharmacy operations, and configuration and reporting.
As aVP, Payment Delivery at Maven, you will:

• Create member satisfaction through optimizing the payments and billing organization, integrating teams, developing unified processes and procedures and directing the daily operations with a member-performance centric focus and full leverage of technology solutions
• Direct, coordinate and evaluate the performance of operational areas, and proactively initiate process & system improvements for the ongoing enhancement of service performance
• Responsible for all aspects of the payment cycle workflow including Insurance Contracting, Credentialing, Eligibility, Claims Submission and Follow-Up, Payment Application, Denial and Appeals Management
• Development, implementation and administration of all policies and procedures relating to the payment cycle
• Ensure adherence to all aspects of billing compliance regulations and policies
• Prepare financial forecasts; manage ongoing P&L and expenses; plan for appropriate staffing and capacity management
• Leverage data-driven decision making, developing, monitoring, responding to and reporting on relevant financial and operational KPIs
• Recruit, manage and develop teams quickly as business scales, create highly effective onboarding systems to drive productivity of new team members with urgency; Oversee member services, payment operations, pharmacy operations, and configuration and reporting teams

Qualifications:

• Deep experience with claims, payments and billing in a healthcare context, with a strong knowledge of revenue cycle operations
• Demonstrated experience scaling a payment delivery and member service organization quickly and effectively, ideally at a digitally forward organization in healthcare, insurance or fintech; operates with a strong sense of urgency, energy and enthusiasm
• Proven track record of building teams, attracting and developing high-performing talent; strong people leader with the ability to mentor a team
• Strong background running member-centric organizations focused on achieving a high degree of member care and satisfaction, particularly when dealing with complex member experience issues related to payments
• Extensive understanding of workflow management, service line development and operationalization
• A data-driven, strategic-thinker and problem-solver who can quickly assess and make decisions and achieve deliverables that will create the biggest impact in a high-growth, evolving environment
• An excellent communicator, both written and verbal, with the ability to interface with and persuade at all levels across the organization
• Operates with a strong sense of urgency, energy and enthusiasm. Leads with a passion to fulfill the shared mission and vision of the organization. Effective in a very fast-paced environment
• Experience at, or working closely with, health plans; can confidently communicate and interact with stakeholders at health plans
• Working knowledge of the fertility space and pharmacy operations strongly preferred

For candidates in NYC, CO, or CA, the base salary range for this role is $230,000 - $280,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits & Perks:
We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Udemy, annual professional development stipend, and access to a personal career coach through Maven
• 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected] . For general and additional inquiries, please contact us at [email protected] .