VP, Premium Services

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

The Role:

We are looking for a VP, Premium Services to join our Artist Services team. The Vice President of Premium Services will oversee the creation, implementation and execution of strategies that drive revenue growth, enhance customer experience and optimize profitability for programs and products within AXS Premium Services, including APEX Pro licenses, dynamic pricing via APEX Pro, AXS Premium tickets, VIP package tickets and AXS Waitlist.

What you'll do

• Develop and implement strategies to grow revenue, optimize profitability and enhance customer experience for our premium ticketing services.
• Manage and mentor a high-performing team of sales and service professionals.
• Develop and execute targeted sales and marketing initiatives to drive new business and retain existing customers.
• Develop and manage relationships with key partners and stakeholders to drive revenue growth.
• Identify opportunities for new revenue streams and develop plans to capitalize on them.
• Analyze market trends and competitor activities to inform business strategy and identify areas for improvement.
• Work closely with other departments to ensure the successful integration and execution of premium ticketing services across the organization.
• Develop and manage revenue forecasts.

What you'll bring:

• BA/BS Degree (4-year) (Advanced Degree Preferred)
• 10+ ticket pricing strategy, sales, financial analysis, ticketing or relevant experience.
• 5+Experience in managing and mentoring a high-performing team.
• Proven track record of success in developing and executing successful sales and marketing initiatives.
• Strong leadership and management skills.
• Deep understanding of the premium ticketing market and trends.
• Excellent communication and relationship-building skills.
• Strong analytical skills and ability to use data to inform business strategy.
• Proven ability to manage revenue forecasts
• Strong organizational skills and ability to manage multiple projects and priorities.
• Self-starter, with a bias toward action.
• Proficient in Microsoft Office, Excel, PowerPoint, Email and basic web-based protocols and communication tools.
• Positive with a “can do” attitude.
• Team player who enjoys working in a high achieving, “start-up” environment.
• A commitment to delivering the best.

Pay Scale: $159,289-$251,132

What’s in it for You?

• The opportunity to make a real impact.
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

Why AXS?
AXS, a subsidiary of AEG, sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland, Dallas, Denver, Las Vegas, London, Tempe, Stockholm, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.  

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.