VP, Product

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 120 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Through our foodservice technology system, we help operators across healthcare and aging services save time, reduce food waste, and meet regulatory requirements so they can improve the quality of patient and resident care.

A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.

We're looking for our next innovative VP, Product to join our Product Management team. Reporting to the CEO, you'll contribute to MealSuite's success by developing products our customers love.

A day in the life as VP, Product:

• Guide the direction of the product vision, planning, and execution for a multidisciplinary product team.
• Cultivate relationships with cross-functional teams that partner with Product to provide the best customer experience possible, including Engineering, QA, Customer Support, Onboarding, and Sales.
• Communicate effectively with external stakeholders, including partners, investors, and executives of external customer organizations.
• Evaluate resource requirements for our Product and Engineering teams, in collaboration with the VP, Engineering, to ensure products and features can be launched on-time and within budget.
• Recruit, retain, mentor and develop a growing team of Product Managers and Product Owners; provide feedback and resolve complex problems.
• Initiate and set goals for Product Management team according to the strategic OKRs of the organization.
• Create and maintain Product department SOPs and evaluate effectiveness as the team scales.
• Perform risk management to minimize product risk.
• Track product performance periodically to ensure both short-term and long-term goals are met.

In the first 6 months, you'll be successful at reaching these milestones:

• Dig deep to quickly learn new domains, identify key stakeholders, form relationships, and develop a solid understanding of all major parts of the business.
• Demonstrate clear understanding of your role as the primary coach of your product managers, and how that differs from managing products directly.
• Match your strategy to the situation. A clear diagnosis of the situation is an essential prerequisite for developing an action plan.

If the below describe your knowledge, experience, and character, then this role could be for you:

• I gained my product management knowledge through 10+ years of product management experience, having directly led teams for a B2B SaaS company.
• I have 4+ years of people leadership experience, ideally coaching and inspiring a team of 5 or more product stakeholders.
• I have hands-on experience managing all stages of the product lifecycle.
• I am familiar with Agile environments and methodologies, and have experience with Jira, Confluence, and Productboard (or another roadmap tool).
• I'm exceptional at time and resource management; I am detail-oriented and thrive in fast-paced environments that require me to multitask.
• I have implemented processes to streamline inter-team communication, especially around new product features and releases.
• I have tracked the success of new product launches and have experience reporting back to Finance/Leadership teams on expenses, successes, and opportunities for improvement.
• I have worked with SR&ED credits or similar research programs to identify projects that may be eligible for grants.
• I'm willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA.

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!

Why you'll love working at MealSuite:

• We are passionate people that care about others. The heart of what we do comes down to our mission to: Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here

• We focus on creating a progressive culture that values teamwork, listens to all voices and entrusts team members with tasks that make a significant impact within our industry. Learn more about our values at MealSuite.com/Careers and see what our teammates have to say about working for MealSuite.
• We take care of our employees too! One of our great benefits is that we offer unlimited paid time off. Yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
• We love collaboration. We value connecting with each other and recognize the benefit that physically working next to one another can offer towards collaboration, mentoring and learning. This role will require you to work in one of our awesome office located in Cambridge, ON or Dallas, TX up to 3 days a week. For the remaining days, you can choose to work from home or in-office. More than an hour away from the office location? Apply anyway, and we can talk through your options!

Have we got your attention? Great! Here's what's next:

Apply today with your resume and answers to our application questions.

We'll start reviewing candidates within two weeks of this position being posted and will reach out to you if we'd like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person in a timely manner. If there's a delay in our response, please don't think we've forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview! We will let you know either way if we decide to move forward with your application.

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [email protected].