VP, Product Management - Resupply

You could say Brightree by ResMed is a technology company. And that's true. But Brightree is, at its heart, about people. We develop innovative, end-to-end technology solutions and services for people facing everyday challenges in the post-acute care industry. Brightree helps streamline processes, improve efficiency, and increase profitability. For over fifteen years, organizations big and small have put their trust in us-for our wide-ranging solutions, our leadership, and our unmatched customer service. Going to work each day and creating new ways to positively impact our customers' businesses and the lives of patients is just what we do. Because Brightree is, after all, about people.

To learn more about Brightree technology and solutions watch this short video by our CEO: https://www.brightree.com/whychoosebrightree

Job purpose: Brightree is the market leader in business management and optimization software solutions in the post-acute care space. As we aspire to hold our leading position, we must become obsessed with customer success and deliver modern, relevant, and easy to adopt solutions. On this transformational journey, we are making exciting changes to business by standardizing our offerings, value propositions, pricing and resource models, and internal delivery processes. "Productizing" our software+ services will enable us to become more efficient, more scalable, and lay the groundwork for supporting the rapid digital and patient centric transformation underway in the post-acute care space.

In today's world, customers expect companies to know who they are and what they want. Customers want to have products, services or experiences that best suit their needs delivered to them seamlessly across physical and digital channels. Customers are human first: driven by dynamic wants, needs, and desires. The ability for our product suite to make personal, meaningful connections on a human level has never been greater and we look to deliver on those experiences in a way that allows Brightree to own the customer journey end to end while helping the customer personalize their own experience in this journey. This leader will help connect key data sources and disparate modules and service offerings cohesively into the Brightree customer journey within the customer's eco-system in a manner that delivers an interlocked, connected, and experience driven eco-system nurturing value proposition. This journey should be one that is easy to adopt, is personalized with automation and customer data; most importantly has no or low implementation footprint.

As the VP of Product, you are expected to have a strong product management, analytical and technical background with deep experience in business process driven products, consumer, or post-acute healthcare industry experience to creatively solve for the needs of our very stable customer base as well as provide innovative solutions into HME & Pharmacy market. You will be accountable for the ReSupply solutions and will lead a team of Product Managers, Technical Product Managers in collaboration with technology teams to deliver products to market, develop new revenue generating offering to the highly penetrated market, develop product strategies to gain new market share by managing the full product lifecycle from strategic planning to market release and measurement. A successful candidate must be energized by building deep customer empathy, lead people, very familiar with developing business cases, ROI models, product roadmaps and resource allocations. They should have extensive experience in design thinking, discovering opportunities through data analysis, shipping and supporting new and mature solutions, and communicating our direction internally and externally. They must have demonstrated experience in managing a portfolio of products.

As a people's leader, you will work closely with your direct reports to develop and mentor a mix of diversely talented team that can practice outcomes based road mapping activities, become well versed with drawing out business process that represent customer problems, get adept at interviewing customers and are measurably skilled in accurately identifying and tying solutions back to Brightree/ResMed vision and ultimately are able to traverse cross products to always build solutions that result into the value of Brightree interlock by understanding and applying the customer's eco system and their business goals to the solutions.

Key accountabilities and decision ownership:

• Set a Vision: Own the strategy development, business case, product build & launch for cross-practice innovations across product areas including Data & Analytics, Resupply and Customer's stakeholders Experience with a hyper focus on Patient Journey. Conducting quantitative and qualitative analysis to aid decision making about product concept, strategy, and content; Apply lean product principles and own the roadmap development for all products within your portfolio
• Obsessed with Vision Communication: Developing and presenting regular business reviews and roadmap presentations to customers, internal stakeholders and prospects.
• Build for scale: Accountable for driving roadmap prioritization with a balance between innovation & non-functional scalability and platform health requirements.
• For, with and on behalf of the customers: you will drive market research, user research, data analysis and user testing that informs product requirements to build products.
• Product Management Standards: Have strong experience in using product management tools, have developed standards to capture requirements and deep experience in roadmap sequencing across multiple teams to drive the full value in a standard mechanism
• Drive engagement: you will partner with marketing to develop post launch engagement mechanisms to drive increased usage post launch.
• Leading problem-solving efforts across product leads to identify and remove impediments to growth and drive high-levels of customer satisfaction/retention
• Instill a segment- and solution-focused approach to your portfolio and roadmap, ensuring our roadmaps are centered around outcomes driven, business process governed and value creating solution interlocks
• Drive our product organization to take a financial and adoption-oriented, metrics driven approach to making decisions about what we build and what initiatives to prioritize, backed by customer data.
• Have heavy experience is launching MVP solutions to the market with the proven ability to monetize and commercialize ideas
• Support a robust customer engagement model so that we can get customer feedback on a regular basis, such as through our advisory boards and our community portal.
• Refine and grow our customer behavioral analytics, descriptive analytics, and site experimentation practices to leverage data and scientific methods to drive customer outcomes
• Evangelize and excite our customers and internal stakeholders.
• Lead and inspire within Brightree - get our engineers, salespeople, and other internal stakeholders excited about our product and our product strategy.
• Ensure that the context - the "why" - behind the work we are doing is well understood across the organization.
• Collaborate well between Product and Engineering and the entire company.
• Improve PM's partnership with Engineering by establishing strong relationships with Engineering leaders and becoming their counterparts / supporters.
• Develop cohesive relationships with other peer organizations: Sales, Marketing, Support, Success, Service Delivery, and Security.
• Build and grow a strong product team
• Instill a talent-focused culture in Product Management.
• Provide high quality, direct feedback on both core values and work product

Skills, experience, technical/professional qualifications:

Must have:

• Strong quantitative and qualitative business analytics, including ability to turn quantitative analysis into actionable recommendations with measurable business impact
• Strong customer obsession: you enjoy obsessing over getting the customer experience right
• You earn trust with your direct team and stakeholders: you listen, you are inclusive, you treat others with respect, and you are willing to be vocally self-critical
• Hire and develop the best: you value coaching your team and developing leaders. You have a demonstrated track record of hiring strong talent and moving them through the organization
• Passionate self-starter, decisive and able to move with speed to implement ideas
• Data driven: you lean on data to make decisions and when you don't have data, you search for customer anecdotes to gain insights
• You are a builder-- you like to invent on behalf of customers. You are comfortable working with ambiguity.
• Deep user experience Expertise
• Deep process optimization expertise
• Strong product management processes expertise
• Omni-Channel Experience Generation
• Customer Journeys' Development
• Demonstrated ability to develop solution value propositions; design presentations that clearly articulate the solution value proposition and/or ROI
• High degree of willingness to embrace and effect change
• Obsessed with customer success
• Strong customer presence
• Self-aware and emotionally intelligent and compassionate leadership style
• Masters preferred
• Healthcare eCommerce, Supply Chain, Consumer Retail industry

Preferred:

• Strong and hands-on product owner experience with heavy understanding of user stories, storyboards, Agile and Sprinting process
• Ability to lead through influence

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package:comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.

Subject to the absolute discretion of the company, this role is eligible for an annual cash bonus payment based on company, business unit, and/or individual performance.

Subject to the absolute discretion of the company, this role may be eligible to receive stock equity based on company, business unit, and/or individual performance.

Base Pay Range for this position:

$194,000 - 290,000

For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills.

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!