VP, Professional Services - Large Agency

$175,000 - $235,000 + Bonus

Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

JOB DESCRIPTION

Vertafore is seeking a seasoned executive with a well-rounded operations background and successful track record of leading high-growth Professional Services teams. The Vice President of Professional Services will be located in Denver, CO. This is a full-time position that will support our largest agency customers.

The VP, Professional Services is responsible for building out our best-in-class professional services team, including scaling our smaller, inside, remote professional services operation, as well as our field based consulting teams delivering multi-million dollar projects across the country. The ideal candidate will have a history of successfully leading diverse professional services teams, implemented strategies and methodologies focused on high quality deployments of a complex product, expertly navigated demand versus capacity, has a strong grasp on the mechanics of a P&L and maintained high levels of customer retention and satisfaction. This team includes Implementation Specialists, Conversion Analysts, Business Analysts/Consultants, and any managers and/or team leads associated with those groups.

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

· Drive successful programs and processes to optimize customer satisfaction and retention to new and existing customers

· Manage objectives and key results of the services organization, including utilization, bookings, revenue, margins, customer satisfaction as well as employee satisfaction

· Establish operating practices to address scalability; while working closely to develop better hand-offs and interfaces with other teams

· Design teams and process to best achieve customer success and company results

· Partner with Sales to craft deals, win customers, exceed expectations

· Recruit, develop, and retain a world-class services team

· Coach and mentor all practice leads

· Ensure that staffing levels are adequate to meet the internal resource demand (for both new sales and backlog) while maintaining appropriate levels of team utilization

· Collaborate with Sales and Sales Operations staff to complete project estimates, statements of work and other work as needed to shorten and/or close the sales cycle

· Approve all Professional Services estimates for service projects and engage staff from other departments as needed to ensure accuracy and completeness

· Lead the Professional Services organization to deliver projects that meet or exceed Customer Satisfaction company standards

Knowledge, Skills and Abilities:

· A track record of leading from the front and ability to demonstrate how they setup their team and organization for success

· Deep expertise in project management and processes in support of mission critical projects

· A hands-on approach when it comes to customers

· Ability to make tough decisions, to change and adapt quickly, while remaining focused on customers

· Experience building and organizing teams for maximum efficiency and effectiveness

· Recognized as valued trusted advisor in relationships with clients, colleagues, vendors and other industry professionals

Qualifications:

· College degree and ten years' experience

· Proven success in progressive leadership roles

· Experience working in professional services in an enterprise software company

· Ability to lead through organizational change initiatives

· Strong technical skills/aptitude is required

· Excellent written and verbal communication skills

· Live in or relocate to Denver, CO

Additional Requirements and Details:

· Travel required up to 10% of the time.

· Located and working from an office location (when required).

· Occasional lifting and/or moving up to 10 pounds.

· Frequent repetitive hand and arm movements required to operate a computer.

· Specific vision abilities required by this job include close vision (working on a computer, etc.).

· Frequent sitting and/or standing.

#LI-Hybrid

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.