VP Regional Engagement

Location:

Plano, TX, US, 75024

Brand: Altice USA

Requisition #: 696

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

Job Summary

Serve as the senior regional expert/SME for assigned region, strategically partner with internal stakeholders, and lead a team that will focused on supporting local sales growth, minimizing customer churn and be a strong voice throughout the organization to represent local market trends/feedback/voice.

Responsibilities

• Establish strong partnerships in a highly matrixed environment with key cross functional areas (such as: Government Affairs, Community Relations, Construction, Field Services, Sales, Product, Marketing, Research, etc) to drive business results and establish common goals and a strong feedback loop
• Provide executive level updates, scorecards/KPI through a regional lens to combat subscriber loss/proactively manage churn, penetration rates, and identify opportunities for positive gains within the market
• Provide local market intelligence to internal departments with recommendations on how to address competitive threats, community needs, growth opportunities etc.
• Serve as a key stakeholder with sales, marketing, and product on competitive intelligence and promotional offers and network expansion(s) of our competitor's footprint into our local market(s)
• Provide competitive intelligence and analysis on local market offerings, market trends, pricing/business models, sales and methods of operation and offer recommendations on how to address competitive threats.
• Evaluate reasons for customer churn/defects, etc and identity opportunities to help recover losses
• Lead a team that will assist in evangelizing and influencing corporate marketing teams when growth opportunities arise in specific markets within the region (fixed and wireless)
• Oversee a team of specialists that will support market and product upgrades (e.g., Internet speed increases, content changes, encryption, etc.) within the region to drive growth and reduce churn
• Manage a team that will serve as primary liaison in assigned region to foster local partnerships and execute community events that align with local community and philanthropic objectives, handling all aspects from concept to implementation, with support from corporate as needed
• Recommend and solicit input to ensure strategic investments are best use of resources (money, time, effort) and yield a meaningful ROI tying back to the market KPIs
• Ensure geographic diversity of investment is commensurate with business objectives (target markets, penetration rates, employee presence, etc.)

Qualifications

• 15+ years of general management, public relations, government, media, communications, and/or community relations experience
• Bachelor's degree in business, communications, or related field
• Strong influencing and relationship building skills - can influence and drive results in a matrixed environment and in areas where may not have direct authority
• Strong mediating skills, can build consensus and common goals to deliver business results
• Strong understanding of telecommunications industry, competition, and local markets
• Experience in developing and executing public relations plans and initiatives
• Relevant media relations experience
• Strong management experience - both direct and indirect leadership
• Ability to prioritize, act quickly with demonstrable judgment and demonstrate the ability to resolve roadblocks
• Ability to effectively manage multiple responsibilities at once without jeopardizing deadlines
• Excellent writing and verbal communication skills

• Strong understanding of financial performance measurements and scorecard development and management
• Strong knowledge of media, sports, entertainment, telecommunications, and programming industries
• Ability to excel in highly pressure environment

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Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

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Nearest Major Market: Plano

Nearest Secondary Market: Dallas