VP, Relationship Management

As our VP of Relationship Management, you will be responsible for building out and leading the team that will support our founders from onboarding until the exit of the company. Your goal is to ensure that founders have the best possible experience founding a company with Redesign Health. This includes supporting founders in navigating and taking full advantage of the platform resources, running feedback loops, and triaging any issues. 

In this role, you will be the main point of contact for our founders and partner closely with the venture chairs and launch managers to support founders.

You will report and work with the Head of Business Success at our New York City headquarters or remote.

• Build a team that acts as the lifetime company relationship manager; a single point of contact and owner of their Redesign platform relationship as well as owner of operating company feedback
• Hire, coach and mentor relationship managers
• Develop the playbook on how we best support companies from launch to exit and maximize the value we deliver to them
• Drive the founder feedback strategy, process & outcomes. Review founder feedback frequently and drive execution of improvement areas.
• Be responsible for the quality of support of relationship managers 
• Resolve escalations from stakeholders 
• Manage staffing and team capacity 
• Act as voice of customer across the organization

• Background
• 12+ years of total work experience with a minimum of 5 years of people management experience.
• 4 years of experience managing small and large business accounts providing a complex SaaS or Platform product
• 4 years of experience managing senior cross-functional stakeholders
• 2 years of experience building and managing large account management teams
• Clear track record of being customer-obsessed and implement processes and tools to deliver the most value

• Skills
• Collaborates: Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done. Credits others for their contributions and accomplishments. Gains trust and support of others. Building partnerships and collaborating with others to meet shared objectives
• Customer Focus: Gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations. Establishes and maintains effective customer relationships. Building strong customer relationships and delivering customer-centric solutions
• Balances Stakeholders: Understands internal and external stakeholder requirements, expectations, and needs. Balances the interest of multiple stakeholders. Considers cultural and ethical factors in the decision-making process. Acts fairly despite conflicting demands of stakeholders. Anticipating and balance the needs of multiple stakeholders
• Builds Effective Teams: Forms teams with an appropriate and diverse mix of styles, perspectives, and experience. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Shares wins and rewards team efforts. Fosters open dialogue and collaboration among the team. Building strong teams that apply their diverse skills and perspectives to achieve common goals

You will work out of one of the following locations:

In-office: New York, NY

Remote: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming 

#LI-Remote