VP, Sales Engineering

Vice President, Sales Engineering

ID.me simplifies how people securely prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.

With ID.me, login and identity credentials move with people, which can reduce the time and frustration of having to verify at multiple sites and set up multiple passwords.

ID.me is a credential service provider compliant with federal standards for digital identity verification. 

In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand access and inclusion for all people. The company offers multiple pathways to verification – online self-serve, live video chat agents, and in person. ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

The Role: 

The Vice President, Sales Engineering will be responsible for managing all facets of the Sales Engineering team nationally.  The VP SE will align with our sales, product and marketing leadership, and you and your team will represent the full suite of product offering from delivery through implementation through world-class long term performance for ID.me’s customers and prospects. You will support strategic sales opportunities and evangelize our solutions and roadmaps alongside product and engineering. You will engage and influence a varied audience utilizing your dynamic and engaging communication and presentation skills. You will act as a hands-on leader utilizing your experience building and managing a high-performance team of Sales Engineers that will help accelerate our growing business. This is an excellent opportunity to build and shape Sales Engineering while delivering on our technology go-to market strategy. 

Job Overview: 

• Deep knowledge of our tech stack, product suite and customer needs to maximize ROI alignments
• Partner and lead RFP process with our Executive team and CEO
• Collaborate with Product, Engineering and Sales senior leadership to create strategic roadmaps for ID.me product and technology growth
• Act as a player/coach to deliver compelling presentations to customers and prospects
• Establish goals, operational objectives and work plans for the SE team to align with Sales, Product and Engineering teams 
• Review objectives to determine success of the Sales Engineering function and communicate to the Executive Leadership Team team
• Drives business decisions through Data Analytics
• Provide and maintain technical sales support (e.g., product presentations, architecture reviews, application discussions, prototype development) for key accounts
• Act as an ID.me thought leader presenting to our customers during executive briefings and conferences, guide and create the development of white-papers, and other high-value customer facing guidance and best practices
• Develop and execute selling strategies and identify opportunities for process improvements
• Successfully build, inspire and retain high performing sales engineers
• Elevate the Sales Engineering organization by developing the gold standard for technical messaging and content
• Direct territory and SE management team conference calls 
• Develop and communicate policies that affect the SE function 
• Assure adherence to budgets, schedules and work plans 
• Actively measure, monitor and adjust resources and activities appropriately to maintain great customer engagement, sales process methodology and utilization 
• Provide status updates on scheduling, account status, and other issues to the Executive Leadership Team

• MS/BS degree in Business, Computer Science, Business Analytics or equivalent preferred 
• 10+ years experience managing pre-sales organizations
• 5+ years experience managing a diverse and distributed workforce 
• Solid executive presence, ability to effectively interact with executives within and outside of the company 
• Strong organizational, project management and time management skills 
• Proven leadership skills in the ability to recruit, mentor, coach and develop employees 
• Experience in key account management and execution of complex sales campaigns 
• Strong performance management and team building skills 
• Solid listening skills - can quickly digest information and respond in an accurate and concise manner
• Respond appropriately to complex questions 
• Ability to troubleshoot a sales cycle 
• Proven sales and marketing capabilities 
• Excellent collaboration skills with cross-functional organizations 
• Experience in developing and managing budgets 
• Advanced knowledge of enterprise software technology 
• Understand the Business Intelligence Marketplace 
• Demonstrated analytical and strategic thinking skills
• Excellent written and verbal communication skills 
• Willing and able to travel about 50%+ of time

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