VP, Systems Engineering

Fivetran is looking for a Vice President of Systems Engineering to manage our application systems across the company. This includes the architectural strategy and design, the integration, the configuration and change management, and the operations of those systems. A key responsibility is to ensure the integrations with Fivetran’s Automated Data Movement Platform are of the highest quality, security, and reliability to ensure a superior end-to-end customer experience. This role reports to Engineering and will be part of the worldwide engineering leadership team.

The successful candidate has a proven track record of leading teams that know how to architect, design, engineer, implement, and operate business systems such as Salesforce, Marketo, Netsuite, and Catalyst, to name a few. The VP of Systems Engineering will also partner closely with sales, marketing, finance, analytics, legal, people operations, support, and R&D to ensure that their business and operational needs are met 24x7.

The ideal candidate will have deep expertise in engineering leadership, business system architectures, systems management, and operations management, a strong analytical mindset, and the ability to leverage data to drive insights and inform decisions. 

They will be a technical, strategic, first-principle thinker with exceptional leadership and communication skills, able to motivate and inspire teams to achieve ambitious systems, integration, and reliability goals. As the VP of Systems Engineering, this individual will play a critical role in Fivetran's continued growth and success and will be instrumental in shaping the future of the company's operations.

• Vision, Strategy, Roadmap & Stakeholder Alignment

  • Create and manage the execution of a long-term technical vision, strategy, and roadmap for our major internal business systems and their integration with Fivetran’s Automated Data Movement Platform.

  • Build trusted relationships with stakeholders in product, marketing, sales, revenue, G&A, and engineering teams.

  • Provide regular Executive Leadership Team and Business Stakeholder strategy and operations updates.

• Systems and Integration Architecture & Design

  • Hire and manage a team that defines the overall business system and integration architecture.

  • Select and implement an integration technology that standardizes the deep integration of our business processes and the associated data flows.

  • Drive and/or participate in the selection of any new major new business systems and tools.

  • Set up, document, and enforce an information architecture that clearly lays out systems of record, data models, and business rules that digitize our business processes.

  • Deliver a deep integration with Fivetran’s Automated Data Movement Platform that is both robust and resilient to support a world-class end-to-end customer experience.

  • Drive consolidation of applications and systems to simplify our systems portfolio significantly.

• Business Process Management

  • Hire and manage a team of Business Process Management professionals who collaborate with our stakeholder departments to map out their processes, strategy, and pain points and turn them into a delivery roadmap.

  • Deliver well-designed systems and integration specifications that our Systems and Operations Management teams can implement and operate.

• Systems and Operations Management

  • Take ownership of core business applications, focusing on the reliability and quality of their configuration and integration of these applications to fully support the customer lifecycle.

  • Manage a team of highly skilled and specialized system administrators and engineers that manage these business applications.

  • Drive engineering-strength configuration and change management practices that minimize business disruptions.

  • Ensure 24x7 around-the-world operations and support coverage to address system and integration issues immediately.

• Release and Quality

  • Take a software engineering approach to release and quality management, ensuring that changes, features, and system upgrades are released without any disruptions.

  • Implement a Data Quality & Data Trust architecture and process that ensures our data adheres to our business rules to eliminate unintended side effects in other systems and processes.

• Leadership, Team Management, and Collaboration

  • Lead, mentor, and develop a high-performing Systems Engineering team.

  • Foster a culture of continuous improvement, collaboration, and accountability.

  • Develop and manage team goals, performance metrics, and professional development plans. Ensure that the team is equipped with the necessary skills, resources, and technology to support the company’s revenue growth goals.

• Engineering mindset and experience, with a strong focus on operational excellence and repeatable process.

• Leading-from-the-front leadership style with a willingness to dive in and understand the business processes and systems that support them.

• Domain expertise in core revenue and financial processes.

• A leader who is thorough, organized, and able to handle a wide range of complex issues, with the ability to articulate a vision, goals, and strategy while inspiring others to embrace and follow the plan.

• Proven ability to hire and manage a strong and committed team of up to 25 technical team members, directors, and managers over the course of the next 24 months.

• Demonstrated deep care about business systems, processes, and business data models and how they drive internal and customer experiences.

• 10+ years of technical and management experience in engineering and managing systems with a minimum of 5+ years of proven experience in a senior technical leadership role.

• Has managed cross-cultural teams distributed across multiple time zones.

• Proven track record of operating and executing with high levels of precision and accuracy.

• Strong project management skills and organizational skills, with the ability to prioritize and manage multiple projects simultaneously.

• Expert analytical and problem-solving skills.

• Excellent leadership skills, with the ability to effectively work collaboratively with cross-functional teams.

• Exceptional communication and presentation skills, both verbally and in writing.

• Bachelor's degree in Engineering, Information Systems, or a related technical field is strongly preferred.

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