VP Technology Core & Financial Platforms

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

As Vice President of Site Reliability Engineering, you will be responsible for ensuring the reliable, available, and scalability of the products and services that power the customer journeys and/or platforms at American Express. The reliability of our products and services is key to making sure we deliver the functionality and quality of experience that American Express customers expect.

This role requires deep technical expertise in system design and resiliency, cloud infrastructure, and SRE core practices. Working with development teams, you will help to design and deploy systems and processes that provide high availability and quality of service. Partnerships across the organization to coordinate scale and responsiveness will be a core component for success.

On any given day, you might:

• Create the vision and standards for how we build, deploy, monitor, and maintain our critical systems and infrastructure
• Define a comprehensive SRE strategy that aligns with the company's overall goals and objectives
• Develop and implement best practices for site reliability, including incident management, change management, root cause analysis, and monitoring/analyzing system performance
• Collaborate with product and program partners to establish non-functional requirements for new products and services
• Build and lead a high-performing team of Site Reliability Engineers, providing guidance, support, and mentorship to ensure the team's success and development
• Participate in a detailed design reviews and set standards for the organization
• Develop and maintain Service-Level Objectives and Service-Level Indicators
• Partner with stakeholders across the company to establish a culture of continuous improvement

Requirements for this position:

• Bachelor's degree or relevant professional experience in computer science or related science, technology, engineering or mathematics fields
• Extensive experience leading software engineering teams
• Expertise in distributed systems, microservices architecture, and SRE practices
• Demonstrated experience with modern cloud infrastructure and related techniques
• Proven experience hiring, retaining and leading high caliber engineering talent
• Excellent verbal and written communication skills, with the ability to author and deliver effective presentations to senior technology and business leaders
• Strong analytical and problem-solving skills, with focus on data-driven decision making

Also critical to your success:

• Relentless drive to innovate in process and software to better meet the needs of our customers
• Ability to build and maximize positive relationships with team, business and technology partners
• Experience working in a distributed team model and collaborating with remote team members
• Appetite for trying new things and motivating change in a large and sometimes slow-moving organization
• Mastery of modern technology architecture, infrastructure, and software practices

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Salary Range: $210,000.00 to $300,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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