Wave Planning Supervisor (On-site)

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.

Job Description

We are currently searching for a Wave Planning Supervisor to work full-time at our 1.3 million sq ft distribution center in Garland, Utah. The role will be primarily responsible for the following: allocating orders, releasing work to the floor, balancing workflow and ensuring individual waves are correctly prioritized and managed to predetermined wave cycle times. Candidates should have a strong understanding and knowledge of WMS wave planning functionality to evaluate issues and maximize efficiencies. 

A day on the job looks like this: 

• Create batches of orders (waves) and releases to the floor based on priority levels, order types and ability to batch SKUs that are alike 
• Monitor released wave progress through the pick, QA, Post Pick, and Ship process, communicating with the respective functional Supervisor of any delays in processing 
• Ensure Replenishment and requirements are communicated and required action is taken in timely fashion 
• Ensure workload balance needs are reflected in the waves built and any load-balancing actions are communicated to the Supervisors in a proactive fashion 
• Research and resolve short allocation orders to resolution 
• Create dashboard management reports relating to wave cycle times, SLA performance and backorders 
• Provide feedback to Supervisors on issues impacting outbound order flow 
• Investigate and resolve workflow issues 
• Receive and manage order routing changes and edits from the company’s order desk and Customer Service 
• Force close waves when required and communicate proactively to the affected Supervisors 
• Monitor and respond to emails and phone calls in a timely manner 

Qualifications

Got the skills and experience? Here’s what we’re looking for: 

• Ability to effectively communicate with all Managers and Supervisors 

Additional Information

And here’s our end of the bargain! 

• Competitive compensation based on skills and experience, plus a bonus plan
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. INDRLL9