Wayfair Sales & Service Opportunities

How This Works:

Rather than applying to each of our specific job postings, we want to help you find a home within our Sales & Service Organization. Please submit an application and a member of our Talent Acquisition team will review your background and experience. From there we can talk about where you will truly feel at home, and discuss timelines for when we are next hiring for that position. You will also be asked to complete a short assessment, that will be used to help identify what roles will be a good fit for you. We will send you an email with more detailed job descriptions following your application. Please answer application questions related to your experience truthfully, as it will help us identify roles that are a good fit for you!

Examples of some of the positions you will be considered for:

B2C Primary Agent: As a member of our B2C team, you will help customers with preorder questions. These inbound calls consist of (but not limited to) confirming specifications, special pricing, or logistics. For an agent to thrive in this role they should quickly problem solve, understand the needs, and have the ability to upsell additional items that solve these concerns.

B2C Chat Agent: As a member of our B2C team, you will help customers with preorder questions. Similar to Primary this role consists of (but not limited to) confirming specifications, special pricing, or logistics via a chat platform. For an agent to thrive in this role they should be able to multitask while managing multiple chat conversations. As well as the ability to articulate empathic responses in a clear and concise manner.

B2B OnDemand: As a member of our B2B team, you will help our smaller business clients with orders. These clients order periodically throughout the year and don’t need a dedicated account manager. For an agent to thrive in this role they should quickly problem solve, understand the needs, and have the ability to upsell additional items that solve these concerns.

B2B Account Manager: As a member of our B2B team, you will manage a book of business to help grow revenue and customer loyalty. You will be doing this through managing business clients, building relationships, sourcing products, and closing sales.

Virtual Customer Service: As a member of our Customer Service team, you will assist customers with their post order tracking, questions, or concerns. You will take an average of 50 inbound calls daily to resolve (but not limited to) customer issues. For an agent to thrive in this role, you will require empathy, ability to multitask, problem solving skills, and relentless customer focus. 

What You'll Need at Wayfair:

• Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment