Web Content Specialist

Job Description

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

The Web Content Specialist supports more complex day-to-day departmental administrative activities and maintains assigned marketing property inventory on the company website along with quality review of public listing sites. Ensures consistent data accuracy and status update recordkeeping throughout all internal systems. Updates, revises, edits, and publishes content for company website of all current listings, but specializes in our Development, acquisitions, 3rd party property management, and CapEx portfolios. Works closely with our marketing vendors to provide marketing materials for all properties. Resolves a variety of issues or problems of moderate scope that require analysis and appropriate action. Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies, and procedures. May mentor and review work of lower-level staff.

Responsibilities:

• Coordinates and processes day-to-day website data maintenance and information to execute departmental tasks as assigned. Reviews and updates postings, removes inventory and banners on company website and audits public listing sites for accuracy; creates and lists available properties on company websites; maintains accurate information regarding property listing details on internal website and audits external public websites. Coordinates with key stakeholders to obtain content through surveys, pictures, data elements, and other marketing materials.
• Works with marketing vendors to provide marketing materials, coordinate with POCs on delivery, follow orders to completion, and audit vendor orders.
• Conducts and delivers moderate to more complex routine reports and ad-hoc report requests focused on company property inventory. Identifies tier 1 and tier 2 data errors and provides recommendations for corrective action and adjusts within job scope. Escalates significant exceptions to management for guidance and direction to troubleshoot.
• Maintains and reconciles internal systems such as CRM, Box, SharePoint, Rently, Primo, Yardi, and Jira accordingly to ensure data is correct and representative of source materials provided by departmental Asset Management team members.
• Collaborates with Marketing, Asset Management, and Property Management departments regarding inventory changes and communicates updates pertaining to rental status progress.

Requirements:

• High School Diploma or GED required.
• Bachelor's degree in Marketing, Communications and/or related preferred.
• Minimum 3-5 years of experience in Marketing, Web/Digital Communications, and/or related.
• Experience in the Real Estate or the Property Management industry preferred.
• Intermediate working knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint), required.
• Intermediate working knowledge of Yardi Voyager, Jira, or Microsoft Dynamics CRM, preferred.
• Intermediate working knowledge of Adobe Photoshop preferred.
• Excellent verbal and written communication, problem-solving, planning and analysis skills.
• Strong relationship management, organizing and customer service skills.
• Must be able to effectively communicate with all levels of management.
• Must be able to meet multiple deadlines.
• Must be able to maintain confidentiality.
• Must be able to implement process improvement changes.
• Must be able to work in a team environment.
• Must be able to pay close attention to details.
• Must be able to adapt and flex to a changing environment.

Build your career with us

At AMH, we know what it takes to feel at home. That's not just our product; it's also our culture. We work to maintain a people-first culture of trust, belonging, and inclusion, where our employees are empowered to collaborate and take initiative. If you're ready to elevate your career, we hope you'll consider making your home with us. Apply today and a member of our Talent Acquisition team will reach out soon! To learn more about our workplace, please visit amh.com/careers.

CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at http://employeeprivacy.amh.com/

#LI-SC1

#LI-Hybrid