Web Development Manager - AppleCare Support Foundations

Summary

Posted: Nov 22, 2024

Role Number:200579841

At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. When we bring passion and dedication to our jobs and there's no telling what we could accomplish together. Our team is looking for an exceptional manager to lead a tenured team of interactive media designers and developers. This multidisciplinary team focuses on the training and development needs of support staff serving Apple customers. You and your team will bring a passion for high-quality web solutions that support instructional- and information-design methodologies.

Description

The Web Development Manager responsibilities include ensuring that our team collaborates effectively with AppleCare instructional designers and content stakeholders to create rich, engaging, clear, and concise interactive solutions for thousands of support Advisors. Your background should include producing and managing the development of modern web solutions using interactivity, audio, video, visual and information design, and sound user-experience principles. This role is accountable for driving the team's business strategy and technical direction. This Manager is expected to effectively manage resources to improve efficiency and to partner with other business leaders to support multiple organizational goals. Key responsibilities of this role include: Assessing, motivating, and guiding overall team performance to ensure that plans align with organizational goals Conducting regular one-on-one meetings and development discussions with team members; understanding team members' career goals and partnering with them to support their development plans Managing interactive web solutions from inception to completion Consulting with business partners to provide innovative solutions that address identified strategic challenges Preparing and delivering presentations to senior leaders about the effectiveness and outcomes of your projects and programs Creating and/or supporting proposals for new solutions that have a positive business impact

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• Bachelor's degree or equivalent, plus 3+ years relevant work experience
• Experience managing or leading interactive web production for a large, global organization,
• Ability to manage teams and lead people that support multiple business units
• Solid knowledge of instructional design and web content development processes, including typical time and resources needed to produce work on time, at a high quality, and to specification
• Exceptional program-and project- management skills and experience with the ability to oversee multiple projects with varying timelines
• Comfortable working with ambiguity; ability to flourish in an environment of constant change
• Demonstrated ability to motivate, influence, and impress effectively at all corporate levels
• Meticulous and passionate about the customer experience
• Understanding of base front-end development technologies including HTML5, CSS3, and JavaScript, including familiarity with JavaScript frameworks
• Knowledge of modern web accessibility
• Experience developing web content delivered via Learning Management Systems
• Understanding of SCORM and Tin Can/xAPI learning standards and specifications

• BA or BFA in Multimedia, eLearning, Graphic Design, UX or Product Design or equivalent work experience; Master's degree in a related field a plus
• Experience with contact center training organizations
• Familiarity with cloud platforms
• Familiarity with UX research and design processes
• Experience with web audio and video
• Exposure to AI usage in web-development projects

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.