Web Program Manager

Say hello to possibilities.
It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
This is where you and your skills come in. We're currently looking for a Web Manager who is passionate about delivering the best website user experience while internally cross-collaborating with stakeholders to take impactful company initiatives to market.
In this role, you will facilitate the management of web marketing programs and projects, from inception to production. This process includes partnering with key stakeholders across the organization, managing delivery of all aspects of website projects, and joining forces with creative, content, operations and development teams. You will effectively communicate project status and timeline across departments and leadership and flag risks, timelines, dependencies and changes.
You will also be a creative problem solver who is able to handle unforeseen delays and challenges and at the same time, ensure timely release of changes and additions to the website. You will ensure that processes are followed and continuously seek improvement opportunities to maximize efficiency, agility and foster collaboration across departments.
If you are a project management guru, resourceful, super organized, technical and tool savvy, with a "can do" attitude, then this role is perfect for you!
To succeed in this role you must have experience in:

• Focus on exceptional UX for optimal web lead conversion with a keen sense of optimal type of lead mix for the business
• Set and coordinate strategic web roadmap alongside the rest of the web marketing team in order to support company goals and initiatives
• Strategic planning and operations for web optimization initiatives to increase pipeline from web driven programs
• Support A/B testing roadmap
• Manage multiple concurrent web marketing projects end-to-end, including coordination of resources, meetings, deliverables and feedback.
• Drive cross-functional stakeholder conversations, decisions, program documentation and deliverables.
• Set and communicate deadlines, timelines and dependencies to all team members to ensure all projects are on track, on time, and within budget
• Gather internal stakeholder requirements and specs to guide designers, producers and developers
• Ensure the proper web analytic tracking/parameters are implemented
• Facilitate cross-functional team communication and escalate issues and delays when necessary
• Partner with key stakeholders to optimize end-to-end operational planning and processes and identify areas of opportunity for improvement
• Assure the quality of web pages by closely monitoring QA processes and performing UAT (user acceptance testing)
• Measure results of projects and report on effectiveness of initiatives to senior leaders
• Build tight-knit relationships with partners across the organization, earning a reputation as web expert and project facilitator
• Align projects and initiatives to company goals and ensure proper prioritization and resources are allocated effectively across web projects

Desired Qualifications:

• BA in Business or a related field
• 5-7+ years of web project management experience managing large website development projects
• Strong technical background, esp. with B2B demand generation, E-Commerce and personalization
• Experience with Web Content Management System (Adobe AEM a plus) and WordPress
• Experience working with distributed team, including offshore
• Experience with agile product development methodologies
• Knowledge of and experience with A/B testing practices, web test design and user testing
• Solid problem-solving skills and high attention to detail
• Ability to handle a significant level of responsibility, oversee projects and work independently, while also being a team player, and working closely with other department heads and senior management
• Very strong and effective communication skills (both written and verbal) across multiple teams and all levels
• Experience with: CMS (AEM) and WordPress, Adobe Test and Target, JIRA, Wrike, Adobe analytics, AirTable
• Familiarity or experience with Salesforce, Business Intelligence and HTML a huge plus.

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Wellness programs including 1:1 coaching and meditation guidance
• Paid parental and pregnancy leave and new parent gift boxes
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Pet insurance and Pet Telehealth
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee perks and discounts program

RingCentral's Marketing team uses data, strategy and creativity to share our story with the world-and this is a once-in-a-career chance to help plan, coordinate, implement, and oversee it. As part of the global leader in the Unified Communications space, you'll be supported with the resources to produce work that not only moves the needle, but moves markets.
RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.
If you are hired in Colorado or California, the compensation range for this position is between $74,900 and $126,500, for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.