Web Solutions Senior Product Manager

Company
Federal Reserve Bank of Chicago
Federal Reserve Financial Services (FRFS) is an integrated organization within the Federal Reserve that is responsible for managing critical payment and securities services that foster the accessibility, integrity and efficiency of the U.S. economy. Through its relationships with about 10,000 financial institutions nationwide, the Federal Reserve provides equitable access to a system that facilitates more than $5 trillion payments each day. Federal Reserve Financial Services, delivered via a secure FedLine® network, include FedCash® Services, FedACH® Services, Check Services, Fedwire® Funds and Securities Services, the National Settlement Service and more. We are seeking a Senior Product Manager to join our Product Management team that manages our public websites and applications product portfolio.
As the Senior Product Manager, you will work and collaborate closely with various teams (architecture, marketing, product delivery and other internal teams) to define and own the end-to-end roadmap for these public websites and applications - including mobile and desktop experience, site navigation and search, and content rendering. In this role, you will create the business case, develop the product roadmap, high-level requirements and write epics and features to deliver value to customers. You will do this by researching customer needs, sponsor relevant market research and gather intelligence to understand and prioritize the customer's needs, wants and pain points. The level of work required is considered advanced, and staff must be able to work under minimal supervision. This position does not have direct reports.
Principal Duties and Responsibilities

• Defines the strategic vision and the web strategy of public facing websites and applications in alignment with respective stakeholders
• Identifies opportunities for website enhancements and optimal user experience based on industry trends and customer feedback
• Sponsors market research and leverages secondary research to better understand customer needs and industry trends
• Collaborates with other product managers across various teams to set product priorities and maintains the product roadmap, acts as the point of intake for product improvements and requirements from internal stakeholders
• Writes and owns epics and features for development teams and operates in scaled agile (SAFe) methodology

Education and Experience

• Bachelor`s degree in computer science/business administration
• 7 or more years of relevant work experience in product management/building products
• Relevant Financial Services or e-commerce experience

Knowledge and Skills

• General knowledge of Product Management principles and practices obtained through education, experience, or certification
• Considerable working knowledge of website strategy, design, standards and best practices. Experience in enhancing web-based user experiences
• Understanding of web technologies such as browsers, HTML, JavaScript, mobile applications, security protocols and a variety of file formats is a plus
• Understanding of Search Engine Optimization (SEO), and content management- understanding of Bloomreach is a bonus
• Experience with Google Analytics and/or other web analytics tools and metrics
• Experience in software development practices and agile methodology
• Independent thinking and decision-making abilities
• Excellent writing, project management, communication, and consultative skills

What we offer

• Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit
• A continuous learning environment with opportunities to gain new skills and grow your career

Other Requirements

• All Federal Reserve Bank of Chicago employees must be fully vaccinated against COVID-19, and received a booster shot within 30 days of being eligible to do so, unless the Bank grants an accommodation based on medical condition or sincerely held religious belief.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take approximately two months to be completed. The screening covers areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well.
• As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Sales/Marketing
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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