Webinar Support Specialist

Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance, and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.

Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom, and responsibility with a commitment to meritocracy, inclusion, and diversity of thought. Continual investment in our over 1400 employees is also a core principle realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K.

ExamFX , a division of Ascend Learning, is the industry leader in online training for insurance licensing and securities exams. As a nationally-approved education provider, our course content is constantly being updated to align with the ever-changing information presented in state exams.

Position Summary:

This position is responsible for the planning, processes, coordination and running of Educational Support products such as Public Live On-line courses, Custom-Live courses and Live In-Person courses for ExamFX. The role is responsible owning all classroom logistics including the day-to-day administration of running online classes, pulling rosters, development of applicable calendars based on sales projections, student registration, inventory management, process and system development and implementation, assisting with forecasting needs and development and analysis of associated metrics.

Objectives of this role:

• Coordinate all public and custom live online classes
• Manage all classroom logistics
• Interdepartmental collaboration with Marketing, Sales, Instruction, and Client Success

Responsibilities:

• Responsible for the daily planning, production, and execution of live online classes
• Lead all facets of the live online class process, including scheduling, coordination of instructors, and post-event reporting
• Provide support for instructors
• Maintain public live online class calendar
• Evaluate classroom KPI's and report to key stakeholders to ensure proper frequency and profitability
• Manage webinar interactivity: chat capabilities, polling, online Q&A, surveys, and act as a moderator

Job Qualifications:

• College degree or equivalent experience
• 1-2 years of webinar and/or digital event planning experience
• Experience with GoTo Training, Webex, and Zoom preferred
• Proficient with Microsoft Suite (Excel and PowerPoint) and Smartsheet

Skills:

• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Exceptional problem-solving skills to help resolve customer complaints or needs
• Excellent verbal and written communication
• Strong customer service and interpersonal skills for dealing with different types of customers and clients
• Analytical and process-oriented mindset
• Strong organizational skills and attention to detail
• Easily adapt to ever-changing circumstances
• The ability to think creatively and work collaboratively

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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